Skills & Competencies for Technical Sales Support Specialist IV

Technical Sales Support Specialist IV job profile

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JOB SUMMARY for Technical Sales Support Specialist IV

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist IV

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist IV SALARY RANGE

BASE 50%
$125,899
TOTAL 50%
$129,559
Job Level
P04
Job Code
SM15000230
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist IV skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Technical Sales Support Specialist IV

1 Job Family Competencies – Technical Support
Proficiency Level -4
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Cites the advantages of technical support solutions in customer service.
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Level 2 Behaviors
(Light Experience)
Collects and reports usability feedback from customers to help improve technical support processes.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the improvement of technical support process to enhance customer service.
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Level 4 Behaviors
(Extensive Experience)
Develops action plans to address deficiencies regarding technical support.
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Level 5 Behaviors
(Mastery)
Champions the adaption of new technology and methodologies to increase technical support efficiency.
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2 Job Family Competencies – Business Development
Proficiency Level -3
Skill definition-Planning strategies and tactics for the business to grow and expand.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of business development in our organization.
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Level 2 Behaviors
(Light Experience)
Documents business development calls and referrals to classify good prospects.
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Level 3 Behaviors
(Moderate Experience)
Interacts with various departments to assemble information relevant to business development priorities.
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Level 4 Behaviors
(Extensive Experience)
Coordinates business development strategies with other management to maximize the potential profit.
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Level 5 Behaviors
(Mastery)
Creates innovative business development strategies to grow the business.
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3 Technical Sales Support Specialist IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist IV
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist IV
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Technical Sales Support Specialist IV

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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2 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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3 Technical Sales Support Specialist IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist IV
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist IV
Proficiency Level - 5

Summary of Technical Sales Support Specialist IV skills and competencies

There are 0 hard skills for Technical Sales Support Specialist IV.
7 general skills for Technical Sales Support Specialist IV, Technical Support, Business Development, Product and Technical Knowledge, etc.
9 soft skills for Technical Sales Support Specialist IV, Products And Services, Self-Motivation, Problem Solving, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist IV, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Problem Solving.

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