10 general skills or competencies (Job family competencies) for Used Equipment Sales Representative
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Collects customer data to identify needs for customer acquisition.
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Level 2 Behaviors
(Light Experience)
Assists in calculating customer acquisition cost.
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Level 3 Behaviors
(Moderate Experience)
Executes effective techniques in customer acquisition to target and reach new customers.
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Level 4 Behaviors
(Extensive Experience)
Determines critical success factors for new customer acquisition to attain all of our sales goals.
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Level 5 Behaviors
(Mastery)
Builds new channels, platforms, tools, and systems to improve and scale customer acquisition.
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Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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8 soft skills or competencies (core competencies) for Used Equipment Sales Representative
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Follows established processes to analyze and solve problems.
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Level 2 Behaviors
(Light Experience)
Examines a specific problem and learns the perspective of each involved stakeholder.
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Level 3 Behaviors
(Moderate Experience)
Determines the priority of solutions based on the results that best mitigate the impact of the problem.
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Level 4 Behaviors
(Extensive Experience)
Evaluates potential costs and possible barriers to successful solution implementation.
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Level 5 Behaviors
(Mastery)
Considers long-term trends and broad business implications for alternatives.
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Summary of Used Equipment Sales Representative skills and competencies
There are 0 hard skills for Used Equipment Sales Representative.
10 general skills for Used Equipment Sales Representative, Customer Acquisition, Customer Satisfaction, Account Management, etc.
8 soft skills for Used Equipment Sales Representative, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Used Equipment Sales Representative, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.