Skills & Competencies for Order Fulfillment Clerk II

Order Fulfillment Clerk II job profile

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JOB SUMMARY for Order Fulfillment Clerk II

Receives and processes orders for materials and merchandise.

JOB RESPONSIBILITIES for Order Fulfillment Clerk II

Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. May prepare packing lists or other order-related documentation.

Order Fulfillment Clerk II SALARY RANGE

BASE 50%
$51,527
TOTAL 50%
$52,470
Job Level
A02
Job Code
OF13000034
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Order Fulfillment Clerk II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Clerk II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Clerk II

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Cites examples of the techniques and approaches used to improve the data entry process.
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Level 2 Behaviors
(Light Experience)
Assists in coding and verifying materials and resources for data processing entry.
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Level 3 Behaviors
(Moderate Experience)
Leverages data collection tools to enter and update collected information.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to resolve escalated errors in data entry.
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Level 5 Behaviors
(Mastery)
Creates data entry protocols to monitor information consistency and integrity for positive business impacts.
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2 Job Family Competencies – Document Processing
Proficiency Level -2
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Lists commonly used intelligent systems and applications used in document processing.
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Level 2 Behaviors
(Light Experience)
Follows applicable standard operating procedures in converting relevant data into digital document formats.
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Level 3 Behaviors
(Moderate Experience)
Works with the document control personnel in handling the processing of document changes.
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Level 4 Behaviors
(Extensive Experience)
Validates and resolves the discrepancies in important documents to ensure accurate processing.
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Level 5 Behaviors
(Mastery)
Leads the processing of data into electronic documents to foster digital transformation.
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3 Order Fulfillment Clerk II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk II
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk II
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Order Fulfillment Clerk II

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
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Level 2 Behaviors
(Light Experience)
Seeks all resources needed to accomplish a task efficiently and effectively.
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Level 3 Behaviors
(Moderate Experience)
Works closely with colleagues to identify and reduce interruptions and barriers to time utilization.
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Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
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Level 5 Behaviors
(Mastery)
Monitors the performance of business units to determine and eliminate deviations from priorities.
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3 Order Fulfillment Clerk II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk II
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk II
Proficiency Level - 5

Summary of Order Fulfillment Clerk II skills and competencies

There are 0 hard skills for Order Fulfillment Clerk II.
9 general skills for Order Fulfillment Clerk II, Data Entry, Document Processing, ERP Systems, etc.
5 soft skills for Order Fulfillment Clerk II, Attention to Detail, Time Management, Followership, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Clerk II, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Followership.

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