Skills & Competencies for Order Fulfillment Director

Order Fulfillment Director job profile

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JOB SUMMARY for Order Fulfillment Director

Leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Director

Develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions.

Order Fulfillment Director SALARY RANGE

BASE 50%
$136,778
TOTAL 50%
$155,101
Job Level
M03
Job Code
EX05000273
Education/Degree
Bachelor's Degree
Reports To
Senior Management

Order Fulfillment Director Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Director skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Order Fulfillment Director

1 Job Family Competencies – Distribution Management
Proficiency Level -4
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Explains concepts, components, and principles of distribution management.
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Level 2 Behaviors
(Light Experience)
Supports workflow refinement to help in evolving distribution strategy.
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Level 3 Behaviors
(Moderate Experience)
Uses distribution management software to track inventory levels and monitor shipping schedules.
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Level 4 Behaviors
(Extensive Experience)
Oversees distribution operations to ensure the achievement of established goals and objectives.
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Level 5 Behaviors
(Mastery)
Generates and implements corrective action plans to resolve operational distribution gaps.
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2 Job Family Competencies – Inventory Management
Proficiency Level -3
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Lists the features of each inventory type and their differences from each other.
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Level 2 Behaviors
(Light Experience)
Supports the generation of reports on inventory operations and stock levels.
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Level 3 Behaviors
(Moderate Experience)
Manages trend analysis on inventory and resolves any problems affecting inventory performance.
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Level 4 Behaviors
(Extensive Experience)
Reviews consolidated inventory management reports to define inventory requirements of the organization.
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Level 5 Behaviors
(Mastery)
Establishes and refines the inventory management process to reduce costs and improve productivity.
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3 Order Fulfillment Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Director
Proficiency Level - 4
5 Competency for - Order Fulfillment Director
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Order Fulfillment Director

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Names various methods used to practice business process improvement.
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Level 2 Behaviors
(Light Experience)
Suggests changes to the existing processes and structure in our business.
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Level 3 Behaviors
(Moderate Experience)
Recommends the business process management system that meets our business needs.
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Level 4 Behaviors
(Extensive Experience)
Reassigns and retrains staff as needed in preparation for revised business processes.
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Level 5 Behaviors
(Mastery)
Restructures ways to align business processes with organizational goals.
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2 Core Competencies – Customer Relationship Management
Proficiency Level -3
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Lists standard customer relationship management tools.
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Level 2 Behaviors
(Light Experience)
Supports customer relationship management goals to understand the pipeline of sales or prospects.
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Level 3 Behaviors
(Moderate Experience)
Utilizes customer relationship management applications and tools to keep track of sales.
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Level 4 Behaviors
(Extensive Experience)
Optimizes Customer data platform to understand customers' preferences and demands better.
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Level 5 Behaviors
(Mastery)
Leads operational excellence to improve customer service and marketing.
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3 Order Fulfillment Director - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Director
Proficiency Level - 4
5 Competency for - Order Fulfillment Director
Proficiency Level - 5

Summary of Order Fulfillment Director skills and competencies

There are 0 hard skills for Order Fulfillment Director.
8 general skills for Order Fulfillment Director, Distribution Management, Inventory Management, Logistics Management, etc.
12 soft skills for Order Fulfillment Director, Business Process Improvement, Customer Relationship Management, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Director, he or she needs to be skilled in Business Process Improvement, be skilled in Customer Relationship Management, and be skilled in Planning and Organizing.

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