Skills & Competencies for Order Fulfillment Manager

Order Fulfillment Manager job profile

JOB SUMMARY for Order Fulfillment Manager

Manages the order fulfillment process. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Manager

Implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues.

Order Fulfillment Manager SALARY RANGE

BASE 50%
$107,892
TOTAL 50%
$115,611
Job Level
M02
Job Code
MM18000102
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Order Fulfillment Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Manager skill and competencie below to view definitions.

9 general skills or competencies (Job family competencies) for Order Fulfillment Manager

1 Job Family Competencies – Enterprise Resource Planning (ERP)
Proficiency Level -3
Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Describes the process of enterprise resource planning in managing daily business processes.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies operational issues associated with the transition to the ERP Cloud system.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Leverages ERP workflow technology to automate business processes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors daily reporting of ERP across multiple channels to improve overall data compliance and reliability.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs workflow and configurations to facilitate the integration of ERP systems with other applications.
See 4 More Skill Behaviors
2 Job Family Competencies – Distribution Management
Proficiency Level -3
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Describes the importance of warehouse and inventory management for a distribution environment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers and compiles necessary data to identify consumer buying patterns and preferences.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs product inspections to ensure they meet quality control standards before distribution.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads the deployment of business processes and systems to improve overall distribution operations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops and executes distribution management strategies to achieve sustainable business growth.
See 4 More Skill Behaviors
3 Order Fulfillment Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Manager
Proficiency Level - 4
5 Competency for - Order Fulfillment Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Order Fulfillment Manager

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -3
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and purposes of Key Performance Indicators (KPI).
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows up on regular action items related to KPI implementation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines KPIs in terms of Specific, Measurable, Achievable, Realistic, and Timely (SMART) goal criteria.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on KPI practices to employees and managers.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Defines and modifies strategic KPIs to drive organizational objectives and priorities.
See 4 More Skill Behaviors
2 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Describes the core principles of business process improvement.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data from various channels to support analysis of business processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Develops alternative solutions to business process improvement and assesses their feasibility.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Deploys cost-effective and time-efficient solutions to business process issues.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Facilitates the implementation of business process improvement strategies.
See 4 More Skill Behaviors
3 Order Fulfillment Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Manager
Proficiency Level - 4
5 Competency for - Order Fulfillment Manager
Proficiency Level - 5

Summary of Order Fulfillment Manager skills and competencies

There are 0 hard skills for Order Fulfillment Manager.
9 general skills for Order Fulfillment Manager, Enterprise Resource Planning (ERP), Distribution Management, Inventory Management, etc.
14 soft skills for Order Fulfillment Manager, Key Performance Indicators (KPI), Business Process Improvement, Budgeting, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Manager, he or she needs to be skilled in Key Performance Indicators (KPI), be skilled in Business Process Improvement, and be skilled in Budgeting.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.