Skills & Competencies for Order Fulfillment Supervisor

Order Fulfillment Supervisor job profile

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JOB SUMMARY for Order Fulfillment Supervisor

Supervises an order fulfillment team. Oversees order entry, administration, and shipping processes.

JOB RESPONSIBILITIES for Order Fulfillment Supervisor

Trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues.

Order Fulfillment Supervisor SALARY RANGE

BASE 50%
$75,383
TOTAL 50%
$78,419
Job Level
M00
Job Code
OF13000091
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Order Fulfillment Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Order Fulfillment Supervisor

1 Job Family Competencies – Enterprise Resource Planning (ERP)
Proficiency Level -2
Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of various ERP-based planning tools.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of ERP solutions to meet organizational and business priorities.
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Level 3 Behaviors
(Moderate Experience)
Participates in integrating ERP systems with other systems and platforms in our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends industry-specific changes to enhance the ERP system in reducing data errors and business risks.
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Level 5 Behaviors
(Mastery)
Leads the implementation of enterprise resource plans to integrate core business processes and applications.
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2 Job Family Competencies – Distribution Management
Proficiency Level -2
Skill definition-Supervising and monitoring the movement of finished products from the supplier to the end user to avoid delivery delays and inventory shortages.
Level 1 Behaviors
(General Familiarity)
Explains concepts, components, and principles of distribution management.
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Level 2 Behaviors
(Light Experience)
Supports workflow refinement to help in evolving distribution strategy.
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Level 3 Behaviors
(Moderate Experience)
Uses distribution management software to track inventory levels and monitor shipping schedules.
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Level 4 Behaviors
(Extensive Experience)
Oversees distribution operations to ensure the achievement of established goals and objectives.
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Level 5 Behaviors
(Mastery)
Generates and implements corrective action plans to resolve operational distribution gaps.
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3 Order Fulfillment Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Supervisor
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Order Fulfillment Supervisor

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Lists some typical KPIs from own industry, business, and function.
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Level 2 Behaviors
(Light Experience)
Identifies KPIs currently in use and provides input to management.
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Level 3 Behaviors
(Moderate Experience)
Maintains an organized data management process to track progress on KPIs.
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Level 4 Behaviors
(Extensive Experience)
Leverages the Business Intelligence (BI) technologies and tools for KPI reporting and analysis.
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Level 5 Behaviors
(Mastery)
Monitors the efficiency and effectiveness of current organizational KPI architecture.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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3 Order Fulfillment Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Supervisor
Proficiency Level - 4
5 Competency for - Order Fulfillment Supervisor
Proficiency Level - 5

Summary of Order Fulfillment Supervisor skills and competencies

There are 0 hard skills for Order Fulfillment Supervisor.
10 general skills for Order Fulfillment Supervisor, Enterprise Resource Planning (ERP), Distribution Management, Inventory Control, etc.
12 soft skills for Order Fulfillment Supervisor, Key Performance Indicators (KPI), Standard Operating Procedures (SOP), Customer Relationship Management, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Supervisor, he or she needs to be proficient in Key Performance Indicators (KPI), be skilled in Standard Operating Procedures (SOP), and be skilled in Customer Relationship Management.

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