Skills & Competencies for Commercial Tire Technician II

Commercial Tire Technician II job profile

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JOB SUMMARY for Commercial Tire Technician II

Performs tire and tire related services at commercial service centers according to company requirements.

JOB RESPONSIBILITIES for Commercial Tire Technician II

Mounts, demounts and balances commercial and other tires and wheels as directed by a service manager. Follows established procedures to inspect tires, wheels and vehicles before and after service, noting additional needs and making recommendations to customers.

Commercial Tire Technician II SALARY RANGE

BASE 50%
$35,385
TOTAL 50%
$35,462
Job Level
A02
Job Code
SC16000509
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Commercial Tire Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Commercial Tire Technician II

1 Industry Competency – Spare Parts Inventory Management
Proficiency Level -1
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Describes critical policies, procedures, and regulatory requirements related to spare parts management.
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Level 2 Behaviors
(Light Experience)
Collects historical data to verify and understand spare parts warehouse inventory issues.
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Level 3 Behaviors
(Moderate Experience)
Conducts supplier evaluations to ensure quality and reliability of spare parts.
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Level 4 Behaviors
(Extensive Experience)
Establishes SOP for storing and organizing spare parts.
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Level 5 Behaviors
(Mastery)
Develops a theoretical background and understanding for spare parts management.
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2 Industry Competency – Automotive Services
Proficiency Level -2
Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Cites examples of common automotive problems, such as engine malfunctions and transmission issues.
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Level 2 Behaviors
(Light Experience)
Assists in conducting routine automotive maintenance to prevent potential problems and breakdowns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes diagnostic trouble codes and technical data to determine appropriate repair procedures.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing automotive maintenance and repair methods to identify improvement opportunities.
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Level 5 Behaviors
(Mastery)
Creates and implements troubleshooting techniques to diagnose automotive malfunctions accurately.
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3 Commercial Tire Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Technician II
Proficiency Level - 4
5 Competency for - Commercial Tire Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Commercial Tire Technician II

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -2
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Follows established safety policies and procedures when handling hazardous materials.
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Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
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Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
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Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
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3 Commercial Tire Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Technician II
Proficiency Level - 4
5 Competency for - Commercial Tire Technician II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Commercial Tire Technician II

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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3 Commercial Tire Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Technician II
Proficiency Level - 4
5 Competency for - Commercial Tire Technician II
Proficiency Level - 5

Summary of Commercial Tire Technician II skills and competencies

There are 8 hard skills for Commercial Tire Technician II, Spare Parts Inventory Management, Automotive Services, Vehicle Inspection, etc.
2 general skills for Commercial Tire Technician II, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Commercial Tire Technician II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.

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