8 hard skills or competencies (industry competencies) for Commercial Tire Technician III
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Describes critical policies, procedures, and regulatory requirements related to spare parts management.
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Level 2 Behaviors
(Light Experience)
Collects historical data to verify and understand spare parts warehouse inventory issues.
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Level 3 Behaviors
(Moderate Experience)
Conducts supplier evaluations to ensure quality and reliability of spare parts.
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Level 4 Behaviors
(Extensive Experience)
Establishes SOP for storing and organizing spare parts.
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Level 5 Behaviors
(Mastery)
Develops a theoretical background and understanding for spare parts management.
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Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Defines the importance of regular automotive servicing in improving the reliability of vehicles.
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Level 2 Behaviors
(Light Experience)
Follows the established manufacturer guidelines when replacing worn-out vehicle components.
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Level 3 Behaviors
(Moderate Experience)
Conducts thorough vehicle inspections and diagnostic tests to identify complex mechanical issues.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in using advanced diagnostic tools to identify and resolve complex vehicle problems.
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Level 5 Behaviors
(Mastery)
Designs and executes routine maintenance plans to enhance vehicle performance and reliability.
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2 general skills or competencies (Job family competencies) for Commercial Tire Technician III
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Discusses the possible work hazards for not complying with safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Records performed tasks according to the specified safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Implements departmental safety policies and procedures to ensure a hazard-free work environment.
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Level 4 Behaviors
(Extensive Experience)
Modifies our existing safety policies and procedures to meet regulatory requirements and standards.
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Level 5 Behaviors
(Mastery)
Designs and delivers training programs to educate employees on our updated safety policies and procedures.
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9 soft skills or competencies (core competencies) for Commercial Tire Technician III
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Summary of Commercial Tire Technician III skills and competencies
There are 8 hard skills for Commercial Tire Technician III, Spare Parts Inventory Management, Automotive Services, Vehicle Inspection, etc.
2 general skills for Commercial Tire Technician III, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Commercial Tire Technician III, Scheduling, Standard Operating Procedures (SOP), Innovation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician III, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Innovation.