Program Manager, Transportation Execution

• 3 years of program or project management experience
• 3 years of working cross functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

The Canada Transportation Execution team is responsible for overseeing aspects including DEA, Speed, OB Trans Network Design, Capacity Planning for Last Mile and managing overall Trans Outbound Costs. The Program Manager is responsible for handling volume related escalations, managing variations in volume compared to planned figures, overseeing Linehauls, and managing VAA operations. This role will monitor, share and bridge performance metrics (DEA, volume share analysis, capacity available vs plan) on a daily / weekly basis.

The Program Manager will coordinate with FC, ACES, NWD and TESS teams for any changes in network design/connectivity and maintaining a seamless flow of information and coordination among these teams to optimize network performance. These changes include:

• CPT/lane changes and configuration (BAU)
• Providing recommendation, initiating and coordinating changes by submitting approvals to FC, NWD, VAA, Speed, TORCH configuration requests, OB scheduling requests, etc.
• Driving alignment and recommending alternate solves if the proposed solution is declined across teams. These NWD changes can be initiated by carrier managers / other upstream/downstream partner teams.
• Identifying and driving initiatives to improve capacity, cost to serve, speed and connectivity
• Creating and successfully executing working backwards plan for HVEs by collaborating with cross functional teams

Key job responsibilities

• Manage Day to Day execution, ensuring successful delivery. Requires driving network optimization, executing configuration changes in partnership with Tess and organizing scheduling by raising tickets.
• Use analytics, dashboards, Queries to deep dive and improve network share, volume attainment, DEA and other performance metrics. Partner with right teams to operationalize these projects.
• Partner with STP/MTP/LTP teams in potential expansions, launches, deprecations.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to successfully plan and deliver for HVEs
• Evaluate and prioritize projects in conjunction with impact and urgency
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Ensuring clear visibility of milestones and project performance.
• Manage and communicate project status effectively and timely.
• Create working backwards plan for HVEs and adhere to quality output and timelines adherence.
• Provide right inputs for planning exercise and for planning documents
• 3 years of driving end to end delivery, and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in complex problem solving, and working in a tight schedule environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.