Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000 locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
SUMMARY
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles tenant complaints and service requests, and preventative maintenance. The Property Manager assists in the preparation of the annual budget, reporting, capital planning and financial performance of the property.
KEY DUTIES & RESPONSIBILITIES
- Maintain positive tenant relationships through professional & effective responsiveness & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met
- Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
- Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations
- Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives
- Responsible for all relevant tenant communications
- Accountable for the Fire, Life, health & safety of operations within the building
- Hold shared accountability for building presentation to ensure best-in-class image is upheld at all times at the complex
- Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & financial performance
- Coordinate tenant/stakeholder meetings
- Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant/owner relations
- Lead & develop property management staff
- Accomplishes organization goals by accepting ownership and exploring opportunities to add value to job accomplishments.
- Manage inspection & audit process for services delivered
- Manage & report non-conformances & critical incidents
KNOWLEDGE & SKILLS
- Community college diploma or equivalent training (e.g. CPM, RPA, FMA)
- More than five years up to ten years of directly relevant Commercial Real Estate Property Management experience.
- Ability to effectively communicate both orally and in writing with peers, managers and clients. (French and English)
- Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
- Security level 2 clearance
Licenses and/or Professional Accreditation
- CFM through IFMA
- CPM through Institute of Real Estate Management
- FMA Designation through BOMI
- RPA through BOMI
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!