Member Support Associate (Remote - ON & MB)

About Us

Do you like to help others and pride yourself on providing exceptional customer service? Would you like to work from home? If so, here at CAA Club Group we have the role for you!

We are looking to expand our Membership Support team, this team is made up of driven, customer-oriented agents who are obsessed with Member safety.

As a work from home Associate, you will need a hardwired high speed internet connection, and a dedicated distraction free work space or office. Your schedule will vary and you will be scheduled for stat holidays and weekends. Breaks and lunches are scheduled (no flexibility). This position is set to start November 1, 2024.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Our Membership Support team is made up of driven, customer-oriented Associates who are obsessed with Member safety. The Membership Support Agent is multi skilled and responsible for receiving inbound telephone inquiries and concerns from our Members and resolving various issues. This role involves navigating through numerous systems to facilitate the resolution of Member requests. All Support Associates are expected to provide exceptional customer service while meeting and exceeding all internal quality standards and KPI's. This opportunity is a full time work from home opportunity. The hours of operation for this role are Monday to Saturday 8-8 and Sunday from 9-6. Scheduling is based on seniority, with a shift bid system that includes scheduling associates to work one in every 3 weekends.

Job Requirements

• Completion of post-secondary education
• Minimum 2 years of customer service experience
• Excellent customer service skills
• Excellent communication skills
• Strong problem-solving skills
• Demonstrate ability to multitask in a fast-paced environment
• Genuine empathetic communication style
• Ability to adjust working shift with 24hours notice
• Ability to adapt to a changing work environment
  
  

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.