CEC Service Consultant - Don Valley North Lexus

Weins Auto Group is looking for a Call Centre Representative at Don Valley North Lexus. We are looking for a highly motivated and detail-orientated individual to join our team. In this customer-focused role, you’ll handle all incoming customer appointment inquiries with professionalism and efficiency. If you are interested in working in a fast-paced setting, and thrive from offering exceptional customer service experiences, then this could be the next position for you.

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer generous fitness discounts & more

Apply to this position if you:

• Are a people person. You’ll be interacting with customers every day.
• Are tech savvy. You’ll be responsible all appointment inquiries (by telephone and email), follow-ups, as well as electronically scheduling service appointments.
• Are a good listener. You take the time to learn about the customer’s wants and needs to ensure a positive customer service experience.
• Are a master of lists. You’ll generate appointment lists on a daily basis.
• Are organized. You’ll be responsible for various clerical duties.
• Are persistent and like to see things through to completion. You’ll also tackle any obstacles or barriers you may encounter along the way.

You’ll also need to have:

• Customer service experience (considered an asset).

Pay Rate : Hourly plus Potential Bonus

Don’t have this exact experience but feel like you have what it takes?

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance