The System Specialist oversees the administration and maintenance of the Manhattan PKMA Warehouse management system and acts as the SME for client.
System Specialist support projects by being a part of the testing, documentation of new processes and training end users. Within this role, the candidate is the point of contact between operations and the client. Administration and maintenance of troubleshooting, reporting, and testing new processes are a part of the day-to-day functions and to help resolve WMS-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as the first point of contact for operations with all system related issues and concerns.
- Provide level 1 support for the systems and escalate issues as necessary to the team accountable.
- System functionality and user management.
- Continuously work on identifying and improving system capabilities and efficiency.
- Actively participate in all launch projects.
- Responsible for validating and documenting system enhancement/change requests.
- Carry out user and functional testing post go live of newly implemented system or client launch.
- Help with database maintenance and report generation using SQL.
- Help in setting up and troubleshoot hardware and network equipment as required.
- Provide assistance to operations with maintaining and updating SOPs.
COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED:
- Must possess strong working knowledge in computer hardware, software, and networks.
- Must have strong analytical, problem-solving, and organizational skills.
- Basic network related problem solving.
- Proficient with MS office tools (Excel, Word, etc.).
MINIMUM EDUCATION and/or EXPERIENCE:
- Troubleshooting in complex warehouse environments.
- Bachelors in engineering or related field with at least 2 years with Manhattan WMS and warehouse setting as support personnel.
Job Types: Full-time, Permanent
Salary: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
Experience:
- SQL: 1 year (preferred)
- Warehouse management system: 1 year (preferred)
Work Location: In person
Application deadline: 2024-03-16
Expected start date: 2024-03-25