Practice Coach III

Our Regional Coach is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Practice Coach in our Prince Albert clinic.

The Practice Coach plays a critical role within FYidoctors and is crucial for coaching staff on processes, programs, products and ongoing education. Not only that but you are truly business-minded and know how to take strategic business goals and turn them into outstanding results. You will be expected to become fully cross-trained to assist staff with patient service and sales.

This position is a full-time, permanent role working 40 hours per week.

What Will You Be Doing?

• Fostering collaboration and teamwork among practice staff through building trust and commitment within your workgroup
• Training, development and coaching of staff to FYidoctors processes, programs, and products
• Ensuring the delivery of world class customer service to our patients
• Setting and driving clinic metrics to achieve success and growth
• Hiring, onboarding and training of new staff
• Scheduling of staff and doctors to meet business requirements
• Responsible for keeping business expenditure within budget.
• Submitting, tracking and allocating payments received from third party benefits
• Banking deposits and reconciliations
• Inventory management
• All leadership aspects of daily clinic operations
  
  

What Do You Bring?

• Minimum two years experience in a customer service focused retail environment
• Minimum two years experience in a coaching or leadership role
• Proven track record of achieving strategic business goals/KPI’s to sustain growth
• Experience in an optical environment is an asset
• Excellent organization and time management skills
• Excellent oral and written communication skills
• Ability to adapt and respond quickly to changing priorities via critical thought and problem solving
• A reputation for delivering results through successful people management
• General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook)