Dispatcher

We are seeking a strong DISPATCHER to join our team on-site ! APPLY NOW!

Do you have the ability to work under pressure along with a knack for problem-solving while capable of dealing with information from multiple sources and acting accordingly? You are customer service oriented, well mannered, professional and detail oriented, have excellent computer skills and enjoy working with people.

You are responsible to coordinate the activities of taxi/limo/shuttle drivers, maintain communication with divers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

Responsibilities:

• Answer all lines and assist customers, drivers and other divisions.
• Schedule assignments & coordinate activities of multiple drivers and equipment.
• Monitor drivers check in’s/check out’s during shifts.
• Accurately records and documents information from customers and/or drivers.
• Process payments received (handling cash, Point of Sale machines).
• Sorting and filing of documents, entering information into various systems.
• Communicate effectively and professionally via email, telephone, and two way devices.
• Perform any other general duties as assigned.

Required Skills

• Previous Transportation dispatching is an asset.
• Call Centre experience is a huge asset.
• Advanced skill level with software applications.
• Ability to read instructions, follow written policies and procedures and take direction.
• Excellent customer service and communication skills.
• Ability to maintain concentration and mental alertness in a variety of situations.
• Ability to work in a fast paced environment while maintaining great attention to details.
• Knowledge of street and road systems in Edmonton and surrounding areas

About Us

Under tappCONNECT Inc. we have five established divisions Greater Edmonton Taxi Service, Cliffs, Prestige Limousine, J&P Auto, and Prestige Transportation., We provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance.

We are an equal opportunity employer. We thank all candidates who take interest and apply. However, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Application question(s):

• What is your expected wage range?

Experience:

• taxi dispatch or dispatch: 2 years (preferred)
• Call center: 1 year (preferred)

Work Location: In person