General Manager

At INNhotels, our mission to share our Canadian experience of tourism, culture and history with our guests begins first and foremost with our team that delivers this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision. We are a motivated, and dynamic team of self-starters and team collaborators; the Hotel Business is our first love, and sharing the INNHotels story is our passion.

POSITION OVERVIEW:

The General Manager for Invermere oversees the overall management and operations of both Copper Point Resort and Invermere Inn & Suites, providing a resort experience for our guests. Copper Point Resort is a four-star full-service resort hotel with 181 rooms, dining room, banquet facility, indoor and outdoor pools, spa, and fitness facility. Invermere Inn & Suites is a 47-room property in the heart of Invermere, with a liquor store operation. Between the two properties, the General Manager oversees 65-80 employees, depending on the season.

KEY RESPONSIBILITIES:

Managing and leading the team at these properties, the General Manager is empowered to embrace the following duties, as well as other duties communicated by the Director of Operations and/or President of INNHotels:

Day-to-day operations:

· Utilize business acumen to develop and implement strategic plans and operational goals.

· Lead and guide the hotel’s leadership team to drive results.

· Deliver an exceptional resort experience to our guests.

· Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

· Trouble-shoot any issues arising in hotel or other onsite service operations.

· Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.

· Safeguard security and compliance, conducting inspections where necessary.

· Responsible for safeguarding the quality of operations both (internal & external audits).

· Responsible for ensuring compliance with Employment Standards Act, the Occupational Health & Safety Act, fire regulations and other legal requirements.

· Ensure all decisions are made in the best interest of the hotel/resort and management.

· Physically tour and review all areas of the property on a daily basis.

Handling financial responsibilities:

· Managing budgets and controlling expenditure.

· Tracking hotel revenues, setting sales targets, and optimizing profits.

· Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.

· Maintaining statistical and financial records.

· Developing improvement actions, carry out costs savings.

Leading a successful team:

· Foster a positive and collaborative work environment, promoting teamwork and effective communication among departments.

· Provide coaching, training, and guidance to department managers.

· Oversee the recruitment, selection, and onboarding process for department manager roles.

· Regular briefings and meetings with all department managers.

· Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.

· Investing effort in employee engagement and retention in collaboration with HR.

· Be a role model to all staff, one that they want to emulate.

Providing great guest experiences:

· Meeting and greeting guests with a warm welcome.

· Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.

· Addressing complaints with a personal touch to restore customer satisfaction.

· Keeping a watchful eye on both competitors and technological trends and innovations in hospitality with a view to leveraging any insights to build customer relations.

Handling reputation management:

· Working with the Marketing team to manage the hotel’s online presence and generating an online buzz through special offers and promotions.

· Foster and develop relationships within the community.

· Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.

· Pursuing strategic branding endeavors.

And, other duties as appropriately assigned.

QUALIFICATIONS:

· Proven experience in hotel operations management, with a minimum of 5 years in a managerial role within a 4-5-star full-service property. Past experience as a General Manager and in a resort environment is preferred.

· Strong knowledge of hotel operations, including revenue management, front office, housekeeping, food and beverage, and maintenance.

· Excellent leadership, communication, and interpersonal skills.

· Exceptional problem-solving and decision-making abilities.

· Ability to work under pressure and prioritize tasks effectively.

· Familiarity with hotel management software and systems. Such as Webrez Pro, Revinate and preventative maintenance software.

· Understanding of financial management principles and budgeting.

· Commitment to delivering outstanding guest service and maintaining high standards.

· Knowledge of employment standards, occupational health & safety, and sanitation regulations in the hospitality industry.

WHO WE ARE:

Copper Point Resort and Invermere INN & Suites is part of INNhotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

WHAT WE OFFER:

· A great work environment with opportunities for development and career advancement.

· A competitive compensation package.

· Group health plan and benefits.

· Staff events and seasonal discounts on local adventure activities.

· Hotel Discounts as part of the INNHotels family of hotels.

· The opportunity to live and work in the beautiful Columbia Valley.

· Staff accommodation available.

Do you think you would make a good candidate? Apply online with your resume and cover letter stating why you are interested in this role and area to live. We would like to thank all applicants for applying, however only those selected for an interview will be contacted.

Please note that we are unable to consider those candidates who are not legally eligible to work in Canada. We are unable to assist in obtaining a work permit or LMIA.

Job Types: Full-time, Permanent

Pay: $90,000.00-$115,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• 4 star hotel leadership: 3 years (preferred)

Work Location: In person