Customer Accounts Agent

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Customer Accounts Agent to join our growing team!

As a passionate Customer Accounts Agent, you will be supporting our National Accounts team in delivering exceptional service to our clients and brokers. With experienced customer service skills, you will be responding to phone and email inquiries in a call center environment, while processing miscellaneous insurance policy account receivable related tasks. Including strong analytical skills, detail oriented and you enjoy working in a collaborative service-based environment. Join a team dedicated to innovation and service excellence.

Here are a few ways you'll make a difference:

• Providing insightful and helpful advice to customers and brokers on billing-related questions.
• Understanding our customer needs and offering appropriate guidance about their payment plans.
• Enhancing the customer experience by promoting self-service tools and guiding clients through practical use of our digital billing tools.
• Processing billing transactions and payments in accordance with company policy.
• Ensuring accuracy and high standard of work for all accounts receivable tasks.

Please note this position requires candidates to be available to work full-time, 5 days per week during our hours of operation as follows:
7:30 AM to 6:00 PM – Monday to Friday (based on availability)
Occasional Statutory Holidays or Saturdays (based on business needs)

What you bring to the table:

• Minimum 6 months customer service experience
• Strong communication skills – making things simple for our clients and brokers. Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Technology savviness - you are proficient with computer applications, able to work with multiple programs at once, and excellent at data entry.
• Compelling customer service attitude – to maintain favourable business relationships.
• You are detailed oriented and able to organize and prioritize workload.
• You can work autonomously.
• No Canadian work experience required however must be eligible to work in Canada.

Assets:

• Bilingual (French and English) a strong asset - Requires answering calls and providing service to French and English-speaking clientele on a regular basis.
• Post-secondary education in a related field.
• Experience working within a call centre environment.
• Experience working in a Work-from-home/hybrid environment.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.