**Job Overview:** We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. **Duties:** - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Upsell products or services to increase sales revenue - Maintain customer records by updating account information and interactions - Collaborate with other departments to address customer issues and improve overall service - Analyze customer feedback to identify areas for improvement **Requirements:** - Proven experience in customer service or a related field - Excellent communication skills in English; proficiency in Spanish is a plus - Strong sales skills with the ability to upsell products effectively - Proficient in data entry and CRM software - Exceptional phone etiquette and active listening skills - Ability to analyze information and solve problems efficiently - Multilingual capabilities are advantageous Join our team as a Customer Service Representative and be part of a dynamic environment where your communication skills and customer-centric approach will make a difference. Apply now to embark on a rewarding career in customer service!
Job Types: Full-time, Part-time, Permanent, Casual, Seasonal
Pay: $15.00-$17.00 per year
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Work Location: In person
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