Plan Administrator, CINUP

CINUP brings Indigenous communities together as one collective force to achieve marketplace power, enhancing employee benefits, services, and stability. With a reputation for providing superior levels of service and education, paired with unique benefit solutions, CINUP has been a trusted name in Indigenous communities for over three decades.

As the successful candidate, you will be responsible for the addition and maintenance of employee/dependent enrolment information on our benefit systems and to provide exceptional customer service in to our internal and external clients through phone and/or email communication.

You will be responsible for processing new employee enrolments, changes and updates to existing employees, employee terminations, and extension of benefit requests. Other duties

include assisting callers with administration inquiries, processing firm updates and creating employee packages.

This is a permanent, full-time role that is eligible for our hybrid work model. Out of province applicants will not be considered.

Qualifications:

• Minimum one year of experience in group insurance, preferably in a customer service or administration role, is an asset
• Completion of courses within the industry (CEBS, LOMA) or equivalent work experience
• Strong, confident communication skills, both oral and written
• Detail-oriented with a focus on quality and accuracy
• Ability to stay composed and organized in a high-volume environment
• Capable of building and maintaining customer relations
• Ability to handle complex inquiries and solve concerns for our customers in a timely manner
• Ability to manage multiple priorities
• Proficient using MS Office
• Ability to learn new technology and work with proprietary computer applications
• Strong team player with the ability to work independently
• Bilingualism is an asset