Store Manager

Who Are We?

We are a brand built for those who are fashion sensitive. Love women's fashion and home decor. Passionate about giving our guest the shopping experience she deserves.

Position Overview
Reporting to the District Leadership, the Store Manager leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

What We Offer

• Competitive Salary
• Paid Time Off (3 weeks vacation)
• Generous associate discount
• Advancement opportunities

Job Requirements

People

• Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations and adhering to service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
• Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
• Creates a learning environment for associates
• Addresses guest concerns, coming to resolution when possible, and involving upper management where appropriate
• Shares information and communicates clearly to all levels of the team
• Holds self and employees accountable for achievement of financial results and statistical standards
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity
• Acknowledges, interacts and builds relationships with guests; creates guest loyalty
• Consistently receives positive, unsolicited guest feedback
• Communicates effectively with store management and guests
• Treats others fairly, with respect, and values differences; does not pass judgment on potential guests
• Supports an environment of learning and trust by acting as a positive role model

Process

• Ensures attainment of sales and inventory shortage goals
• Implements merchandise presentation, restocking and recovery to maximize productivity
• Understands the company culture, and ensures compliance with all values & practices, and store operational standards
• Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals
• Controls workflow through successful planning and delegation
• Executes task directives within designated timeframes
• Completes opening/closing procedures and tasks as directed by management with a guest focus
• Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage
• control and to protect company assets
• Maintains a safe work environment and reports any potential hazards
• Participates and assists in the preparation for the stores’ inventory
• Participates in store walk-throughs with team, communicating successes/opportunities in key store areas
• Communicates effectively with executive team
• Recommends ideas to improve standards and processes
• Receives feedback and fosters dialog around solutions

Presentation

• Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team
• Maintains a clean and presentable store environment
• Assists in the construction of merchandising and window displays
• Represents the brand by adhering to appropriate standards of dress and grooming

Qualifications

• Must be 18 years of age
• Previous retail experience (2-3 years)
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 20 pounds without assistance.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Victoria, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Retail management: 2 years (required)

Work Location: In person