Manager, Cloud & Platform Operations

LCBO

Toronto, ON Full Time

POSTED ON 5/11/2024 CLOSED ON 5/12/2024

Job Posting for Manager, Cloud & Platform Operations at LCBO

Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

Pay

$72,205.00 - $130,012.00

Job Posting Description:

This is a hybrid role [#LI-Hybrid]

The Cloud and Platform Ops Manager is responsible for planning, managing, increasing adoption, delivering, and supporting the enterprise level Cloud and Platform computing services including enterprise data center hardware on-prem and cloud infrastructures throughout the lifecycle of these services to ensure optimum value to business users for all LCBO locations; LCBO Head office and Regional Offices, LCBO distribution centers (GTA, London, Ottawa, Thunder Bay and Durham) and 700 Retail locations across Ontario.

About the Role

Strategy & Planning (35%)

Lead the identification and evaluation of cloud and platform technologies working closely with Senior Manager to shape the cloud and platform roadmap, leveraging emerging trends, utilize in depth knowledge and user insights to drive the development of forward-looking roadmap.
Establish Service Delivery excellence by monitoring and ensure the consistent execution of cloud and platform Technology practices, maintaining the quality and viability of applications, tools, and processes.
Oversee the activities of teams responsible for Cloud and Platform operations, Level 3 Support, Asset Management, Contract management and Project execution.
Manage external technology partners, ensuring their performance aligns with LCBO's objectives.
Standardize and oversee Cloud and Platform Computing policies, tools, evaluation metrics and interactions with other internal and external groups.
Accountable for ensuring LCBO’s Cloud and platform services technology is current and maintained.
Manage and oversee the partnership with the architecture team to develop and maintain cloud and platform computing architecture documentation.
Develop and deliver business cases for Cloud and Platform Technology initiatives as well as supporting peers in other IT groups with their business cases.
Stay current on emerging cloud and platform technology trends and establish a technology evaluation rhythm based on upcoming solution needs driven by business and initiatives.
Be solution focused when working with both Internal IT associates as well as business associates.

Service Delivery & Solutions (35%)

Develop hardware and software maintenance plans along with technology refresh schedules and version standards.
Accountable for all cloud and platform technology hardware and software assets. Establish and maintain asset tracking for both hardware and software assets. Ensure all services agreements are documented and updated as services changes.
Drive execution with an emphasis on iterations and deliverables, quality, velocity, and communication.
Manage a cross-functional team of both in-sourced and out-sourced resources to support LCBO’s cloud and platform Technology Services daily operations.
Establish, maintain operational SLO’s/SLA’s in-conjunction with LCBO’s service management teams.
Establishes and monitors expectations of performance for 3rd party partners to ensure they are continually meeting LCBO’s support requirements and SLAs.
Continually assess new technologies to optimize cloud and platform technologies.

Leadership & People Development (20%)

Builds and manages a high-performing Customer-Centric Quality Operational team, delivering excellence and supporting personal and team growth while removing obstacles for success.
Plans, manages, organizes, and controls the overall activities and staffing requirements of the department; reviews employees’ status change recommendations; leads selection committees and selects candidates for onboarding.
Provides direction, guidance and coaching to the department team, drives resource and capacity management to support projects and distribution of assignments. Leads the development of training and succession plans and seeks input from team members to enhance technical, analytical, and business capability across the team.
Grow individual contributors to reach their potential.
Recruit and retain top tier talent in a fast-growing environment.
Continue scaling a highly specialized engineering team by working with a team of Engineering Managers to continuously refine hiring, onboarding, and development processes.

Project & Financial Responsibility (10%)

Accountable for cloud and platform Infrastructure budgeting and support of overall IT budgeting
Work with finance and accounting as well as PMO on IT financial forecasting.
Provide project resource and financial estimates on behalf of cloud and platform team accurately and on time.
Manage and develop the analysis of financial, capital budgets as required to identify insights or opportunities/areas of improvement, determine strategic and financial impacts, and recommend actionable initiatives.
Accountable for monitoring and reporting on all capital budgets for cloud and platform capability area
Prepares and issues Request for Proposals (RFP's) and Request for Quotations (RFQ's) for the procurement and renewal of hardware, software, and professional services as required. Evaluates responses and negotiates vendor contracts, Statement of Work in conjunction with Vendor management, Purchasing and/or Legal.

About You

Minimum Required:

University or College degree in a technical degree such as Computer Science, Engineering, Math or (LOB) Systems
Significant experience working with Servers, Storage, Virtualization, Cloud and Data Center practices, and service-related support.
Significant experience (5-7 years) in leading and managing large cross functional teams and other people leaders.
7 years’ experience working with data center technologies (Storage, Servers, Virtualization, Backup, Patching)
5 years’ experience with multi-Cloud service
Experience with the public sector and managing a unionized environment is highly desirable.
Strong demonstrated leadership of direct and indirect teams and all the associated leadership and mentoring skills.
Collaborative, innovative leader – ability to gain buy- in of senior leaders on roadmaps and initiatives.
Strong Customer Service orientation
Solid relationship management skills
Highly self-motivated and directed.
Ability to present ideas in business-friendly and user-friendly language.
Keen attention to detail

Preferred:

With significant experience of the above within the Retail Systems industry
Industry knowledge of Systems set processes and technologies.
Significant operational management experience.
Experience managing unionized employees.
Experience with Cisco UCS, Commvault, Netapp and Dell Storage, Virtualization VMWare and Citrix, Patching and Observability tools.
Experience with Windows, Linux and AIX Operating systems and OS tuning.
Experience with working with fiber channel and iSCSI.
Experience with Azure, AWS, GCP and IBM Skytap cloud services
Cloud Service: Kubernetes, Storage, Governance, high availability, Cost management
Experience with Disaster Recovery Procedures and Multi-Site Data Centers
Experience with Vendor management and Contract Renewals (Citrix, IBM, Microsoft, Commvault, Broadcom, Solarwinds, RedHat, Google, AWS)
ITIL

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

May 24, 2024

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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