IT Supervisor

HOW AMAZING WOULD IT BE TO WORK SOMEWHERE WITH 24,000 CHEERING FANS?

Listen up! This is the coolest gig in town!

We are looking for….

IT Supervisor

The JOB *

• Respond to requests for technical assistance for the following technologies: Windows, Microsoft Office 365, Clover, printer routing, basic network connectivity, etc.
• Assist with setting up employee accounts
• Assist in analyzing problems and developing recommendations and action plans. Contribute to resolutions of incidents and service requests using available information resources. Assist in documenting and tracking all resolutions.
• Advise users on appropriate action and clearly set expectations.
• Must have strong communication, interpersonal, troubleshooting, and organizational skills.
• Must have the ability to be independent, flexible, self-motivated, and a team player.
• Must be nice.
• All other tasks as delegated by manager. .
• Educate yourself on the IT & POS solutions that are implemented and help develop training plans and documentation for users.
• Configure, deploy, troubleshoot, and provide support for Clover POS hardware, Network printers, desktop computers, mobile devices, and printers.
• Help coordinate event setup plans and post event storage for POS devices.
• When required, work with our client’s onsite IT team to communicate related network issues and find resolutions.
• Involves logging all interactions, and escalating situations requiring urgent attention to Coordinator and Manager.
• Must follow established IT policies and procedures

The PERKS

Be Part of an AWESOME environment . No one else in this business thinks quite like we do. By blending our sense of family, genuine passion and unique mindset, we continue to set ourselves apart for our guests and from our competitors. We always want to create an amazing home for all of our hardworking, fun-spirited team members countrywide.

THE QUALIFIERS

• Must have a minimum 1-year experience in technology management or Education equivalent.
• You have experience or interest in working with:
• LAN and WAN technology and concepts
• Windows 7, 8, 10
• Office 2013, 2016, 365
• Active Directory
• Exchange 2007, 2010, 2013
• SharePoint 2013
• iPhone, iPads, HP and Android devices
• Point of Sales Devices
• POS system experience is considered an asset.
• Proficient in Excel
• Must be able to work events as scheduled, including nights, weekends and holidays
• Excellent customer service skills are considered an asset.
• Smart Serve certification is considered an asset.

Please apply by replying to this Ad. Qualified candidates will be contacted for an interview.

Job Type: Casual

Pay: $20.25 per hour

Schedule:

• Evening shift
• Weekends as needed

Work Location: In person