Client Relationship Manager

Date Posted: 2024-02-22 Country: Canada Location: LOC13039 1535 Gladstone Street,Montreal,Quebec,H4E 1C5,Canada Otis Elevator Company est à la recherche d'une personne très motivée pour combler un poste de direction des relations avec la clientèle. Cette personne sera responsable de la gestion des comptes pour tous les clients dans la zone géographique assignée. Responsabilités Entretenir de bonnes relations avec la clientèle, atteindre ou dépasser les objectifs de ventes et servir de conseiller technique auprès de la clientèle assignée. Améliorer la satisfaction des clients. Voir au maintien et au renouvellement des contrats d'entretien en vigueur. Améliorer le chiffre d'affaires et la rentabilité du territoire attribué. Gérer et entretenir les relations avec les clients afin de favoriser les renouvellements et de repérer les possibilités en matière de contrats de réparation. Aider à résoudre les problèmes des clients en collaboration avec les services opérationnels, y compris le gestionnaire de projet et le superviseur. Travailler en partenariat avec l'équipe de vente de réparations et de développement commercial de la succursale afin de saisir les occasions de réparation et de développement commercial. Communiquer activement la rétroaction sur la concurrence et la dynamique du marché en interne afin d'améliorer l'ensemble des solutions et de préciser le message. Utiliser les outils de vente d'Otis pour suivre efficacement les occasions et le pipeline, et faire des prévisions sur les résultats des ventes. Études Détenir un diplôme post-secondaire. Expérience/compétences minimales Être apte à travailler dans un environnement dynamique et fortement axé sur le travail d'équipe. Faire preuve de solides compétences en communication écrite et verbale, tant en français qu’en anglais, afin de développer efficacement les attentes et les relations avec les clients internes et externes. Faire preuve de motivation et être capable de gérer plusieurs projets et responsabilités simultanés. Être très à l'aise dans un environnement technique utilisant les logiciels informatiques de Microsoft. Avoir des qualités de chef, être axé(e) sur les résultats et posséder d’excellentes aptitudes pour la gestion du temps et l’organisation. Expérience/compétences souhaitées Avoir de l’expérience dans le domaine de la vente serait un atout. Otis est la plus grande entreprise au monde dans la fabrication, l’entretien et le dépannage d’ascenseurs, de monte-charges, d’escaliers mécaniques, de trottoirs roulants et d’autres systèmes de transport horizontal. Nous desservons une clientèle répartie dans plus de 200 pays et territoires et nous assurons l’entretien de plus de 2 millions d’ascenseurs, de monte-charges et d’escaliers mécaniques dans le monde. Notre système d'ascenseur Gen2®, notre technologie d'entraînement ReGenTM à faible consommation d'énergie et nos solutions d'escaliers mécaniques Link ont défini les normes de l’industrie en matière d'innovation et de rendement. Otis compte plus de 68 000 employés, dont des ingénieurs, des experts en technologie numérique, des spécialistes des ventes, des spécialistes fonctionnels, ainsi que des techniciens en usine et en clientèle. Nous sommes fiers d'être une équipe mondiale qui continue à relever les défis d'une entreprise performante et en constante évolution. Ensemble, nous créons de nouvelles idées et possibilités en collaborant au-delà des fuseaux horaires, des zones géographiques et des cultures pour mieux servir nos clients. Imaginez les possibilités! Otis Elevator Company is searching for a highly motivated Client Relationship Manager responsible for account management for all customers within the assigned geography. Essential Responsibilities Build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory Responsible for improving customer satisfaction Retain and renew current maintenance agreements Improve the top line sales and profitability of assigned territory Manage and nurture account relationships to drive renewals and identify repair opportunity Assist with customer concern resolution along with Operations, including Service PM and Supervisor Partner with branch repair sales and business development sales team to repair and business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results Education / Certifications Post-secondary education required Basic Qualifications Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills in both French and English to effectively develop expectations and relationships with internal and external customers Need to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills Preferred Qualifications Sales experience preferred Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.