Clerk, Preferred Accommodation

PHSA

Vancouver, BC Full Time

POSTED ON 5/24/2024 CLOSED ON 6/14/2024

Job Posting for Clerk, Preferred Accommodation at PHSA

Clerk, Preferred Accommodation

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Provides support to the Preferred Accommodation program by coordinating all of the accounting processes such as preparing invoices and collecting payment from patients and medical service plan providers; tracks and follows up on delinquent accounts; maintains and updates collection files, explains and sign-ups patients in the program, and responds to inquiries regarding accounts; and trains, supports, and provides supplies to the telephone and TV service representatives that come to the hospitals.

What you’ll do

Invoices extended health insurance providers and patients for private or semi-private rooms as part of the Preferred Accommodation program at both Children’s and Women’s Hospitals by preparing and issuing invoices according to established procedures.
Processes payments from insurance companies by receiving payments, reviewing for accuracy, recording invoice numbers, copying all received cheques, and sending cheques and credit card payments to Finance and/or the Cashier to be deposited.
Processes invoices and related payments by performing tasks such as entering invoices and payments in batches, verifying batch totals with source documents, comparing payments received to the invoices recorded, identifying discrepancies, and following up with patients or billing agencies.
Explains and signs up patients in the Preferred Accommodation programs at Children’s and Women’s Hospitals by checking census reports for new admissions, going to inpatient units on a daily basis, providing information, having patients complete the form, and obtaining required signature.
Provides outstanding balance report on designated account to Manager on a monthly basis. Reviews patient accounts age reports to identify accounts which are outstanding. Identifies discrepancies and makes adjustments by matching information such as payments received, refunds and invoices issued to trace reasons for differences and preparing adjustment information such as vouchers and credit balance refunds to rectify the differences.
Prepares and maintains collections listing and supporting documentation to follow up on delinquent accounts by performing tasks such as making phone calls and sending written reminders.
Identifies accounts for collection action and submits to Manager for approval of transfers of delinquent accounts to collection agencies and alternate payment arrangements or write-offs. Works with insurance companies and/or patients to resolve disputes regarding charges, monies owing or any other related billing enquiries. Provides reports for any outstanding monies to the Manager for resolution.
Ensures the telephone and TV service representatives have all necessary supplies including parking passes, coupons, and vouchers to distribute to patients as part of the Preferred Accommodation package. Processes expense statements for Manager Approval.
Responds to all calls on the Preferred Accommodation information line from parents and/or patients regarding costs, services provided, and any other related questions; and all inquires from insurance companies.
Provides orientation to new staff members.
Performs other related duties as assigned.

What you bring

Qualifications

Grade 12, successful completion of a recognized accounting course and two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

Skills & Knowledge

Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Ability to type at 45 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to operate related equipment.
Ability to organize work.
Physical ability to carry out the duties of the position.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $27.56 / Hour
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 165824E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of May 24, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

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