Westboro Shop Associate

Do you love talking to people, and selling high-quality, ethical products? Do you thrive caring for customers, maintaining a retail shop space, and working independently within a team of enthusiastic collaborators?

Poko is seeking a personable Westboro Shop Associate for our Westboro location. The ideal candidate loves creating connections with customers, meeting sales goals, and being a part of a team in a friendly and fun retail environment. We’re looking for a team player excited to be involved in a retail shop ensuring a positive customer experience for all Poko customers.

ABOUT POKO

Pokoloko is a home and fashion brand based in Ottawa-Gatineau, Canada. It’s no secret that fast and cheap doesn’t last, and if you look closely at its trail, we can see what and who is really paying for the convenience. So we’ve wandered off the beaten path to bring you goods rich with stories from cultures of the artisan entrepreneurs who’ve made them for your home and lifestyle. We are a local business with an online shop, two brick-and-mortar shops in Ottawa and Almonte, and a wholesale network across North America. We’re a talented, hardworking team building a social enterprise that makes a concrete, significant impact on the lives of our local and global communities and environments.

QUICK FACTS & POKO PERKS

• Part time hours most weeks, full time hours available some weeks
• Competitive hourly compensation based on experience and demonstrated success
• Schedule includes weekday, weekend, and holiday shifts shared between the Westboro team
• Start date as soon as possible
• Team discount
• Free parking
• Quarterly team activities
• We are a climate positive workplace, through tree planting and other sustainable initiatives like solar energy projects, we offset the carbon footprint of every employee’s life

RESPONSIBILITIES

• Provide all customers with the highest level of customer support in person and on the phone, ensuring customer satisfaction, brand championship, and loyalty.
• Greeting and servicing customers, answering customer questions, assisting customers in making purchases, offering styling support and product knowledge.
• Upselling customers including sharing offers and promoting a marketing calendar of sales events and marketing messaging throughout the year.
• Process payments, and maintain accurate till transactions, including cash and card sales with our Shopify POS system. Complete daily cash counts.
• Ensuring the shop inventory and supplies are managed accurately and according to company systems and procedures. Ensuring the shop is well stocked with product and supplies as needed. Complete regular inventory assessments. Communicate inventory discrepancies and inventory reporting to the Poko Team.
• Open and close the shop according to Poko procedure. Uphold all shop procedures and policies.
• Troubleshoot tech and space issues as they may arise, with the support of the Poko Team.
• Be the only Poko sales associate on the shop floor supported by your team via phone, text, and in person support as needed.
• Complete shop tasks including cleaning, pricing product, organizing backstock, restocking, and merchandising product displays.
• Communicate to the Poko Team product and shop improvements, and customer feedback.
• Be reliable, punctual, positive, efficient, accountable, and consistent.
• Represent the Poko brand with a high level of professionalism when communicating and interacting with other companies, customers, influencers, press, and the Westboro community.

EXPERIENCE & ASSETS

• Ability to solve problems independently, with remote support.
• Strong interpersonal and communication skills.
• 1 year of customer service is an asset though not required.
• Sales and retail experience is an asset though not required.

HOW TO APPLY

To apply, please complete the form at the link below, inclusive of your resume and cover letter. Only applications submitted via our website will be considered.

https://pokoloko.com/pages/hiring-for-westboro-shop-associate?_pos=2&_sid=b9bc13897&_ss=r

Please write “terracotta” in the first sentence of your cover letter so we know you have read this entire posting and have the ability to pay attention to detail.

Applications will be closed when we receive a successful application.

Pokoloko is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on age, race, national origin, gender, gender identity, sexual orientation, or other legally protected status. We sincerely appreciate all interest, and we will contact only those candidates who are selected to move to the next round of the hiring process.

Job Type: Permanent

Pay: $17.00-$18.00 per hour

Expected hours: 10 – 35 per week

Benefits:

• On-site parking
• Store discount

Day range:

• Holidays
• Monday to Friday
• Weekends as needed

Shift:

• 4 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Morning shift

Work setting:

• Apparel store

Work Location: In person

Application deadline: 2024-05-05