Technical Analyst II

Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for a Technical Analyst to join our IT team!

The purpose of the Technical Analyst is to maintain high availability access to network resources and computer workstations for staff, faculty and students. Under direction of the Manager, IT Operations, the Technical Analyst is responsible for providing support for hardware and software to maximize staff performance and student studies with respect to technical supplies and resources.

Configuring, maintaining and troubleshooting the campus IT infrastructure including, but not limited to, servers, internet, computers and peripherals, printers and software Providing high level technical support for both institution hardware and software to ensure campus runs smoothly

Supporting the day-to-day operation of the Campus Support head office

Delivering instruction that meets module and program objectives as set out in the curriculum

The Technical Analyst will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the College.

• Performing regular maintenance and security and quality controls on systems to ensure minimal downtime.
• Diagnosing and repairing problems efficiently and in a timely manner.
• Ensuring the integrity of the network is maintained through strong security on physical and electronic hardware and on-going software security.
• Assuring the software, cabling and electrical systems meet company standards.
• Creating a backup system to assure the viability of the operation and all the student data.
• Providing high level technical support for both institution hardware and software to ensure campus runs smoothly by:
• Setting up all systems and accounts for new hires.
• Installing all software on campus computers and ensuring software licenses are valid.
• Setting up new computer hardware and assisting the Campus Director in decisions based on the needs for the campus.
• Ensuring all computer needs and requests from staff, faculty and students are serviced promptly.
• Training new instructors on the campus’ network and related issues.
• Providing problem solving services to all network users

• Maintaining an inventory of the hardware and software for Campus Support and insurance purposes.
• Coordinating with the Campus Support IT department in managing corporate systems.
• Ensuring that all aspects of systems operations including availability of systems, institutional data integrity and upgrades are completed as required.
• Remaining informed on new and emerging technologies, industry and business system trends and making recommendations in relation to long range planning.

• Explaining the course outline, syllabus and expectations to students, and following meaningful learning objectives.
• Preparing lesson plans and teaching aids that utilize a variety of teaching methods which will promote the attainment of desirable goals of students.
• Working with other instructors to give feedback to curriculum development and assist with curriculum testing to validate new systems before they are used by the students.
• Evaluating student performance fairly and consistently.

• Three years related experience
• A post-secondary degree, or an equivalent combination of education and experience
• Microsoft Exchange administration experience
• Networking and troubleshooting experience
• MCSE or equivalent training and/or experience
• Server 2003 r2 - 2016 administration, virtualization in Hyper-V and/or WMware
• Specialist in one aspect of Technical Support (Exchange, Active Directory, etc.).
• Ability to produce reports such as cost-benefit analysis with assistance.

• Strong interpersonal and communication skills.
• Ability to communicate to employees and students in a simple and efficient manner.
• Strong customer service focus.
• Ability to work as a team with all products/groups.
• Ability to multi-task in a dynamic environment.
• Excellent time management and organizational skills.
• Demonstrate and encourage high standards of behavior, a professional attitude and commitment to quality service.
• Ability to work cooperatively with employees and students.
• Commitment to remain current in technologies and certifications as appropriate.
• Strong Networking knowledge, an aptitude for troubleshooting computer hardware.
• Knowledge of PC and Mac operating systems, hardware and software applications.
• Good grasp of relevant technical situations.
• Strong skills in coaching, delegating and conflict resolution.
• Excellent organizational skills within the Help Desk environment with ability to multi-task
• Ability to complete work in a timely manner with accuracy and attention to detail
• Ability to work independently with minimum supervision
• Excellent judgment and ability to prioritize assignments
• Ability to work under pressure and maintain a calm focus during hectic periods
• Ability to exhibit a professional attitude and image with a commitment to quality service
• Ability to problem solve and find creative solutions
• Ability to be analytical and possess strong technical research skills

• Use of personal vehicle for occasional travel between campuses
• Occasional light lifting
• Occasional overtime may be required.
• IT Staff are required to support all business entities under Primacorp Ventures.

• Diverse Ventures: We've expanded into online education, real estate, private seniors' homes, and corporate branding.
• Collaborative Culture: Humility, transparency, and open communication are the cornerstones of our collaborative workplace.
• Empowered Teams: We believe in empowerment, learning from mistakes, and fostering critical thinking.
• Innovation & Impact: Our dedication to innovation and social impact drives our continuous growth.
• Thriving Business, Greater You: Our growing and expanding business opens up numerous avenues and opportunities for promotion. With broadening horizons, you can pursue various career paths aligned with your aspirations, allowing for limitless growth.

Ready to be part of our dynamic journey? Explore career opportunities at Primacorp Ventures