Customer Service Representative

Position: Customer Service Representative
Location: Grand Prairie, Alberta
Status: Full-time, Permanant (1)
Flexibility: We have a policy that allows for hybrid work, with a minimum of 2 days per week at the office.

Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking good care of your customers? Do you have experience in customer service and are you looking for a new challenge in a stable and growing team? Take this opportunity to contribute to the success and growth of a great family business!

We are currently seeking an energetic, motivated, and experienced professional to fill the position of Customer Service Representative to join our growing team in Grand Prairie, Alberta. As a Customer Service Representative, you will be responsible for effectively communicating with our customers and Operations, taking orders and tracking them. This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service. This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department. This is a highly collaborative position that works at a fast pace, solutions-driven workplace. We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.

Do you have excellent problem-solving skills? Do you enjoy working in a team environment? Then read on because this position may be for you!

We are looking for a candidate who fits well with our culture and is interested in being part of an amazing Company that takes care of their people. We offer you the opportunity to be part of a collaborative, innovative and determined team within a growing, people-oriented, Great Place to Work ® certified organization. You will work with dynamic colleagues who are eager to share their knowledge with you.

Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in selected markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

Responsibilities include:

• Process orders in our ERP system (JDE), ensuring shipping and invoicing accuracy
• Invoice processing and filing
• Ensure that customer requests and complaints are handled satisfactorily and in accordance with company guidelines
• Work closely with sales representatives to connect to customer issues
• Read and understand all customer activities for the strategic accounts in Salesforce
• Ensure customer requirements and information is maintained and accurate in our system
• Regular communication with logistics and procurement functions to ensure customer’s requirements and operational requirements are met
• Work in synergy with other departments to ensure full customer focus
• Validating shipments for invoicing
• Being the first point of contact onsite for carriers and customers

Qualifications:

• Post-secondary or college diploma in administration, business or related field
• Excellent verbal and written communication skills
• Must have strong work ethic, initiatives and a desire to succeed
• 2-3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
• Ability to work independently and to multitask
• Compassion, integrity and honesty are important character traits that we are looking for
• Desires to work in an environment where decisions must be made quickly and under pressure
• Excellent interpersonal, communication and analytical skills
• Excellent organizational and problem-solving skills
• Very strong data entry and computer skills (Microsoft Office Suite, Salesforce, etc.)

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

Benefits of this position at Quadra:

• Competitive salary and generous performance incentive program
• Full benefits coverage (dental, medical, etc.)
• Programs offered to employees to improve their quality of life (Wellness Portfolio)
• Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
• Virtual wellness and mental health programs with a global healthcare leader
• Retirement plan with a match and several long-term investment programs
• Vacation, personal days and flex days
• Helping each other and having fun are part of our core values!
• A company that promotes diversity, equity, and inclusion
• Digital environment
• Customized training built for you
• Opportunities for advancement and professional development; a growing company that focuses on its people!
• Participate in various internal and external trainings
• Possibility of joining various company committees
• Social activities organized by the company
• Employee recognition program (years of service, merit awards, etc.)
• Private and family-owned company with a solid infrastructure
• Employee assistance program (EAP)
• Employee referral program ($)
• And much more

If you are interested in the position and meet the qualifications, or know someone who does, please send us your resume!

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.