UX Researcher

As a Design Researcher, you will conduct user research and evaluations to enhance user experience across various touchpoints. This is a 6-month contract with our client in the Finance Industry. This requires the Design Researcher to work 2 days per week onsite at their office in downtown Toronto. If you are an experienced User Researcher (especially if you have experience in the finance industry), we want to hear from you!

Advantages

• You will join a very high caliber team, there are lots of learning opportunities from one of the best teams in the business.
• This team is diverse with one commonality - a passion for user research!
• A very collaborative team
• You will be able to use a wide range of research methods - there's room to experiment here!
  
  

Responsibilities

• Collaboration: Work with service design directors, designers, and business stakeholders to understand and support their research needs. Build and maintain relationships with various stakeholder groups and support the Research team as needed.
• Research Design: Define research questions, develop research approaches and participant recruitment plans, and select appropriate data collection and analysis methods.
• Research Preparation: Create participant screeners, recruit participants from internal panels or external vendors, and develop research protocols.
• Data Collection: Conduct various design research methods, including observation, ethnography, diary studies, user interviews, usability testing, and card sorting.
• Analysis: Use qualitative and quantitative approaches to analyze collected data.
• Reporting: Translate findings into clear, actionable insights in formats such as experience maps, usability test reports, and personas.
• Vendor Oversight: Oversee research vendors conducting studies on behalf of the Design Research team, as required.
• Education: Raise awareness of Design Research methods and processes among internal and external partners. Share expertise within the Research team to support projects and expand the team's knowledge base and tools.
  
  

Qualifications

• 3-5 years of experience in a dedicated User Research or Design Research role
• Extensive knowledge and experience in User-Centered Design and Human Factors research methods.
• Excellent communication skills, both written and verbal, as well as graphical.
• Strong project management skills, with the ability to balance multiple studies.
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset.
  
  

Summary

If this opportunity sounds like a good match to your experience, and your hopes for your next opportunity, we'd love to hear from you, please apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2 community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.