System Technician

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

We have an exciting opportunity for a System Technician working out of our Fernie, BC office, reporting to the Manager of Operations. The successful candidate will be responsible for being a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Work for an organization committed to environmental protection

• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA , Indigenous Peoples, Persons with Disabilities, and Women

What you'll do

• Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming

• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer

• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators

• Maintain accurate system records and support documentation regarding all work orders

• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner

• Various other duties as required

What you bring

• A valid full class-5 driver’s license

• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.

• Comfortable working outside year-round

• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required

• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces

• Customer-centric focus, and commitment to quality control excellence

• Technical acumen, with a desire to stay up-to-date on the latest industry trends

• Always performs work with safety on top of mind and adheres to all safety requirements

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 691 9 Avenue (7814), Fernie, BC
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Installation
Requisition ID: 304477

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Customer Experience