General Manager

SATURN LOGISTICS IS A WORLD-CLASS COMPANY, AND WE VALUE WORLD-CLASS PEOPLE.

At Saturn, we receive, repair, and ship our products to hundreds of retail locations for you to be able to have what you want, when you want it, while maintaining the utmost quality standards. We are quite literally the start and end of the supply chain process, and you can be too, by joining our team.

We move products for one of the best-known and leading brands in the supply-chain industry. We’ve made a commitment to building strong teams and an exceptional work environment with a focus on safety and continuous improvement so our team members can achieve exceptional results together. Together, we can do great things.

We offer a supportive work environment where our team members are given the tools and training they need to learn, grow, and succeed. You'll also get a great workout in our warehouse because we work hard, while focusing on ergonomics and safety first.

Saturn Logistics offers everything you want in a new job opportunity: safe, reliable jobs; competitive pay and benefits; paid, on-the-job training; paid vacation; and opportunities for advancement.

Role Purpose:

To maximize the weekly, monthly, and annual performance of the site by providing leadership while focusing on customer requirements, operational performance, positive workforce motivation, individual development and succession planning.

Key Accountabilities / Primary Duties & Responsibilities

Customer

• Ensure customer/vendor contract requirements are administered and enforced.
• Maximize the performance of the site inventory management system to ensure:
• Care, custody, and control of customer inventory
• Productivity and space utilization (efficient product placement, etc.)
• Accuracy (to floor and customer book)
• Proper utilization of information technology

Team member

• Ensure a safe, secure, clean and fair work environment for team members.
• Implement team member performance reviews, individual development plans and succession plans.
• Ensure site operates to the routines outlined in the site interaction matrix and standard operating procedures.
• Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, regulatory, and administrative).
• Take an active leadership role in managing turnover to the appropriate level (among hourly and management staff).
• Ensure team members and supervisory staff have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained.

Processes

• Oversee execution of workshop action plans, projects and best practice sharing / implementation.
• Develop/achieve budget(s), revenue, profit (P&L) for site, and review agreed upon budget with client.
• Follow established Customer Billing SOP, as well as ensure team members at facility are properly trained in creation/submission of invoices to customer.
• Develop/achieve the annual site operating plan and goals; review plans and goals with client.
• Monitor service levels and customer satisfaction to ensure performance meets customer/vendor, and Exel (balanced scorecard) contractual requirements. Report on performance measures.
• Lead and provide direction to site workload planning and volume forecasting (i.e., staffing, equipment, space).
• Performs other duties as assigned.

People Management Responsibilities

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; implement on boarding (Passport orientation, etc.).
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback and reviews; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes.
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests.
• Communication & Engagement: communicate site, company, and other pertinent information to team (pre shift, one on one, etc.); share customer and Exel information on regular basis.

Required Experience and Skills:

• Bachelor’s degree or equivalent
• Minimum 3 years’ logistics industry experience
• Minimum 5 years’ experience in supervisory/management role
• Additional relevant preferred skills: Operations background, P/L management, Objective setting, Preventative maintenance routines, Facility management (i.e., maintenance, sanitation, etc.), Project management, Contract administration, Staff management, Metric development, Communication skills, People skills

Here’s what’s in it for you:

• A challenging start-up environment where you can make your mark
• An organized facility with an engaged team
• Continuous development opportunities
• Medical, dental, and optical health coverage
• Employee and Family Assistance Program (EFAP)
• Retirement/Pension Savings Program with employer match options
• Tuition and continuous learning reimbursement
• Safety week, Diversity and Inclusion week and events, and other celebrations

…and so much more!

We would love for you to join our World class team we pride ourselves in being An Essential Part of Everyday Life!

Job Types: Full-time, Permanent

Pay: $100,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cornwall, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Logistics and/or warehousing: 3 years (required)
• management: 5 years (required)

Work Location: In person