Position: IT Technical Support
Location: Vancouver, Canada
Department: Information Technology
Reports To: Manager, Technical Support
Position Summary
The IT Technical Support position will perform a variety of duties related to supporting of our users, offices and vessels, providing a high level of 1st and 2nd line IT technical support and assisting with other functions of the larger IT team. Involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners and video conference equipment. Troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration, maintenance of the Active Directory and Office 365.This role is 100% office-based from our office in downtown Vancouver.
Major Responsibilities
- Monitors and responds to system, communications and client problems via our Zendesk ticketing system
- Deals with walk-up requests and ticket/call escalations from third-party first line support
- Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals
- Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account termination
- Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required
- Installs, configures, modifies and tests computer hardware such as workstations, printers and other equipment such scanners, switches, network cards; installs and test software according to established procedures
- Have an understanding of server hardware and operating systems and be able to perform basic troubleshooting steps
- Performs Active Directory functions such as user network access permission, AD account administration, workstation administration and other AD administrative functions
- Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration
- Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls and troubleshooting where applicable
- Works with telecom providers to manage both mobile telephone connections and direct routing lines to Microsoft Teams
- Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.)
- Participates in the second level on-call rotation and ability to provide evening and weekend support whether in the office or remotely when required
- Provides IT Orientations and delivers IT related training for users
- Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies
- Leads or assists on IT projects and other duties as assigned
- Travels to other offices or visit vessels as required for operational support, upgrades, implementations, and projects
Requirements (Knowledge, Skills & Abilities)
- Post-secondary education, minimum 2 years, ideally taken information technology/computer systems related courses or equivalent experience
- Minimum 5 years’ experience in a Helpdesk or Technical Support environment as a technician
- Professional qualifications (Cisco/Microsoft) advantageous
Benefits Package
- Target Annual Bonus Plan
- 17 vacation days, growing to 30 days with service, plus statutory holidays
- 100% company paid benefits for employee and direct dependents includes extended health, dental, vision, group life insurance, AD&D, STD and LTD
- Health Care Spending Account of CAD500 / year
- Global Medical Assistance
- Employee Assistance Program
- Flexible Spending Allowance CAD 1,500/year
About Us
Seapeak is one of the world’s largest independent owner-operators, with ownership interests in over 90 LNG, LPG, Ethane and multigas carriers, and an LNG regasification terminal. With investment from our sponsor, leading alternative investment firm, Stonepeak, there has been a positive repositioning for our company with focus on growth-based commercial diversification. Delivering on our goals to expand our fleet and diversify our portfolio, Seapeak has most recently acquired Evergas for $700 million, which primarily focuses its operations on the shipment of ethane – an even greener global fuel source.
Our business is important – we are powering the day-to-day lives of so many – and we are looking to build our Team to support our growth through acquisition and newbuild orders.
At Seapeak, we are committed to building successful careers and future leaders. Join us! For the chance to be empowered, to make decisions and be part of a supportive, high-achieving Team.
We set the standard for industry. We are solution driven, accountable for results and measured by success.
#WeSetTheCourse
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