Manager

Job Description

Shake Shack is an iconic American burger restaurant serving deliciously classic burgers, fries, hot dogs, and frozen custard. The brand has humble roots, founded as a hot dog cart in New York City’s Madison Square Park by renowned Restaurateur, Danny Myer. Shack Fans lined up daily, making the cart a resounding success. All proceeds were donated to beautify the park, a permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Now our incredible brand is coming to Canada! As a founding member of the Canadian team, you will introduce Canadians to Shake Shack’s legendary burgers, shakes, custards and fries. As we experience tremendous growth, you will be the driving force to our success in Canada and beyond! This is a rare opportunity to join our brand on its journey from day one, meaning you will have unprecedented exposure to leadership and growth opportunities.

To ensure you know everything you need to be successful, you will get to participate in a custom training program in the US with the rest of your team.

We are seeking a Manager who thrives in a fast-paced environment and is excited to bring Shake Shack to Canada. You are an important member of the restaurant team who manages daily operations to deliver an exceptional guest experience and high-quality food while maintaining our standards and procedures.

What you’ll do:

• Supervise day-to-day operations to maintain high levels of quality control, hygiene, health and safety while upholding Shake Shack brand standards, including food quality, hospitality and restaurant cleanliness.
• Manage the team to execute strategic action plans to achieve sales, profitability and guest experience KPIs.
• Communicate shift goals and positioning assignments to the team to optimize productivity and throughput.
• Actively manage shifts to respond to changing business and traffic needs.
• Coach and hold team members accountable for upholding Shake Shack standards while maintaining a positive work environment.
• Use online systems to maintain shift reporting, keep logs, track inventory and optimize production.
• Lead by example by fulfilling all Shake Shack operational standards

What you will need:

• Minimum 1 year of management experience in a high volume, fast-paced restaurant environment.
• Proven history of carrying out action plans to achieve restaurant KPIs including sales, profitability, and guest experience.
• Understanding of restaurant systems including Learning Management, Ops Management and Inventory systems.
• Understanding key line items of the P&L and how each shift impacts them.
• Ability to learn and train others on all aspects of the Shack operations.
• Ability to drive hospitality and inspire others.
• Ability to travel to the US for 8 weeks for training.

Your Benefits will include:

• Career growth opportunities
• Dental care
• Vision care
• Extended health care
• Restaurant discount
• Paid time off

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Paid time off
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person