Operations Manager

About Shelter Movers

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 65,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and competent people to join our team.

About This Role

Shelter Movers is hiring an Operations Manager to oversee all moving and storage services offered to survivors of violence within the local Chapter. Reporting to the Chapter Director, the Operations Manager will collaborate closely with the local leadership team to ensure seamless operations. Responsibilities include supervising/supporting teams of paid staff/ volunteers, cultivating relationships with shelters and operational partners, and managing projects.

This role requires a proactive approach to policy and procedure adherence and documentation, as well as a readiness to engage in frequent moves. The ideal candidate demonstrates adeptness in navigating Shelter Movers' dynamic environment. This includes comfort with unpredictability, and a proven ability to actively participate in the development of local initiatives, contributing to the organization's growth and sustainability.

Who Will Love This Job?

- A caring, compassionate and competent individual who understands the intersectionality of challenges faced by women and particularly survivors of abuse in the local community
- An independent manager who takes a hands-on approach to management and program delivery
- An ally wanting to play a tangible role in breaking the cycle of gender-based violence in Canada.

Responsibilities:

- Supervising and supporting the Intake, Move Coordination, Scheduling, and Lead Movers team supervisors
- Developing and maintaining relationships with shelters and other referral agencies by delivering informational presentations, as well as conducting regular check-ins with agencies routinely and directly addressing concerns when they arise
- While on shift, being available by phone and on Slack to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues & support in planning for all moves on the go
- Maintaining relationships with operational partners (i.e. vehicle rental companies, storage companies, security companies, translation services, pet fostering) by delivering informational presentations, checking in with company managers routinely and directly addressing concerns when they arise
- Chairing regular local Operations team meetings with supervisors and any other relevant staff to review the current status of current moves, storage, staffing, partnerships etc. As well as to address any operational concerns
- Meeting regularly with the Chapter Director & Regional Operations Manager/ National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures
- Managing ongoing and temporary projects (i.e student placements) as needed
- Working closely with the local Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e. all Admin Volunteer roles & Mover/Driver roles), including identifying operational roles and creating appropriate job descriptions
- Updating local sections of the operational manuals and documentation for Intake, MC, Scheduling & Lead Movers as needed
- Available as a backup to any local operational roles as needed, including on moves

Skills and Qualifications:

- Possesses project/ customer service and team management experience.
- Demonstrates strong communication, problem-solving, and critical thinking skills.
- Exhibits a very strong commitment to the role and organization, reflecting a passion for the mission.
- Takes initiative and is capable of leading, motivating, and developing/training team members.
- Maintains a robust ethical foundation and consistency in work.
- Approaches work with attention to detail and are process-oriented.
- Adaptable, flexible, and creative in finding solutions; remains calm under pressure and adjusts plans.
- Displays strong administrative skills and experience.
- Is comfortable with multi-tasking and excels in project management.
- Engages in community outreach and relationship building.
- Brings conflict resolution skills to foster a positive working environment.
- Maintains a supportive, approachable, trauma-informed, anti-racist, anti-oppressive, client-centred, and inclusive communication style.
- Possesses knowledge of the Violence Against Women and Gender-Based Violence sectors, with specific familiarity with women's shelters as a strong asset.

Additional Considerations

- Job Type: Part- time at 28 hours per week (with possibility of increased hours)
- Salary: $27-$30 per hour
- Location: Edmonton, AB, Canada (Remote position with some in-person meetings and events, including attending moves or visiting storage locations.)
- Hours of work: The nature of our services requires a time commitment that may vary weekly to support move planning and execution. While we strive to provide some scheduling predictability, the successful candidate must be willing to embrace flexibility within their working hours. If you are adaptable to the fluidity of this role, then this would be the role for you.
- On-call hours: The candidate must be open to on-call responsibilities during evenings and weekends.
- *Please note: an 'on call' shift means that the work isn't continuous; it's more a matter of answering urgent messages within a set time frame during your shift.

Perks at Shelter Movers:

- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

How To Apply

Please apply through the Apply Now button. Emailed applications will not be considered.

Note that the successful candidate will be subject to successful completion of a criminal background check and reference check.

Shelter Movers is an equal-opportunity employer. Racialized women, Indigenous women, persons identifying as part of the 2SLGBTQ community, and women living with a disability are particularly encouraged to apply for this position. To request reasonable accommodation, contact hr@sheltermovers.com.

Job Type: Part-time

Pay: $27.00-$30.00 per hour