Area Manager

Who We Are

Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable – we recognize the importance of shopping sustainably. We’re passionate about sustainable fashion because we know we’re helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more – all while contributing to the health and sustainability of our planet.

At Talize, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.

Work Location: This is a mobile position and it would require regular travel between Delta and Langley store.

Pay Range: $80,000-95000

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role

We are seeking a dynamic and experienced Multi-Unit Manager who will oversee the operational and financial performance of multiple locations while also directly managing their own store. This role requires strong leadership skills to drive operational excellence, achieve sales targets, and ensure exceptional customer service across all units. If you are looking to grow in a multi unit management role, then keep reading.

Duties and Responsibilities

Departmental Duties

• Multi-Unit Management:
• Manage and oversee the daily operations of multiple stores within the designated region, ensuring compliance with company standards for product presentation, cleanliness, and customer service.
• Develop and implement strategies to achieve sales and profitability goals for each store and across the entire region.
• Monitor store performance KPIs & metrics, such as sales figures, inventory levels, processing efficiencies and operational expenses, and take corrective actions as needed to improve performance.
• Conduct regular store visits and inspections to assess operational effectiveness, provide feedback, and address any issues or concerns.
• Recruit, train, and mentor Store General and store teams to ensure consistent adherence to company policies, procedures, and customer service standards.
• Store Management:
• Act as the General Manager for one of our locations, leading by example and setting high standards for customer service, product knowledge, and operational efficiency.
• Ensure the store meets or exceeds sales & EBITDA targets, maintains proper inventory levels, and delivers exceptional customer experiences.
• Supervise and motivate a team of retail associates, providing ongoing coaching and development to enhance performance and foster a positive work environment.
• Handle escalated customer issues and complaints in a professional and timely manner, ensuring resolutions that uphold the company’s reputation and customer satisfaction.
• Financial Management:
• Analyze financial reports, sales data, and operational metrics to identify trends and opportunities for improvement.
• Manage budgets for each store and the region, ensuring cost control and resource allocation efficiency.
• Health and Safety:
• Ensure compliance with health, safety, and security regulations and procedures across all stores within the region.
• Maintain operational standards and ensure all policies and procedures are followed consistently.

Core Competencies

• Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
• Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
• Decision-Making: making informed decisions by considering various factors and potential consequences.
• Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
• Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
• Delegation: assigning tasks and responsibilities to team members based on .their strengths and skills.
• Coaching and Mentoring: helping team members develop their skills and reach their full potential.
• Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
• Financial Acumen: understanding financial statements, budgets, and financial performance metrics.
• Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.

Education, Experience and Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
• Proven experience as a Multi-Unit Manager, General Manager, or similar role within the retail industry, managing multiple stores and driving operational excellence.
• Strong leadership and management skills with the ability to motivate and develop teams to achieve performance goals.
• Excellent analytical abilities with a solid understanding of financial reports, sales data analysis, and operational metrics.
• Ability to travel within the designated region and work flexible hours, including evenings, weekends, and holidays as required.
• Effective communication and interpersonal skills, with the ability to interact professionally with employees, customers, and external stakeholders.

Physical Requirements and Work Environment

• Ability to travel regularly to multiple store locations as per business requirements
• Stand, and conduct floor walks for extended periods
• Ability to work with on laptop/computers for long hours.

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.