Sales Advisor

Job Summary

As a Sales Advisor at Viking Motors, you will play a crucial role in helping customers find the perfect vehicle to meet their needs. You will be responsible for providing a high level of customer service, understanding customer needs, presenting product options, and closing sales. This position requires a proactive approach, excellent communication skills, and a deep understanding of our GM vehicle lineup.

Key Responsibilities

• Customer Engagement: Greet customers promptly and professionally in the showroom and on the lot. Build rapport and establish trust through active listening and personalized service.
• Needs Assessment: Conduct thorough needs assessments to understand customers' vehicle preferences, budget, and lifestyle requirements. Provide expert advice and recommendations based on these assessments.
• Product Knowledge: Maintain comprehensive knowledge of the full GM vehicle lineup, including features, specifications, pricing, and promotions. Stay updated on new models and technological advancements.
• Test Drives: Arrange and accompany customers on test drives, highlighting key features and benefits of the vehicles. Address any questions or concerns customers may have.
• Sales Process Management: Manage the sales process from initial contact to final delivery. Prepare and present financing options, trade-in evaluations, and negotiate terms to achieve mutually beneficial agreements.
• Customer Follow-Up: Conduct post-sale follow-ups to ensure customer satisfaction, address any issues, and foster long-term relationships. Encourage repeat business and referrals.
• Team Collaboration: Collaborate with the finance, service, and management teams to ensure a seamless customer experience. Participate in sales meetings and training sessions.
• Sales Targets: Meet or exceed monthly and quarterly sales targets and performance metrics. Contribute to the overall sales goals of the dealership.

Qualifications

• Experience: Previous sales experience in the automotive industry or a related field is preferred. Experience with GM vehicles is a strong asset.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively present information and respond to customer inquiries.
• Customer Service: Demonstrated commitment to providing exceptional customer service. Ability to handle customer concerns with empathy and professionalism.
• Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain relationships with customers and team members.
• Product Knowledge: Passion for the automotive industry and a deep understanding of GM vehicles.
• Technical Skills: Proficiency with computers and dealership management software (e.g., CRM systems).
• Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.
• Valid Driver’s License: Must hold a valid driver’s license with a clean driving record.

Job Types: Full-time, Permanent

Pay: $38,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Experience:

• Retail sales: 2 years (preferred)
• sales: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 2024-08-01