Customer Service Coordinator - Female

Requirements

• Female
• Minimum 1 yr Experience Tele calling expertise
• Ernakulam Location Preferred

Key Result Area

• Oversee all interaction with clients to ensure all service requirements are met
• Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making
• AMC, service and cross selling follow-up and revenue increment

Duties & Responsibilities

• Offering excellent customer service.
• Handling customer complaints, complaints call, happy calls and installation calls brought to your attention
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Happy calls follow up and record the feedback.
• Updates Job card details in the software
• Maintaining compliance with policies and procedures.
• Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager
• AMC, service and cross selling follow-up and revenue increment
• Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager
• Adhere to company policies in order to achieve organization objectives

Job Type: Full-time

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person