Customer Relationship Executive

Roles and Responsibilities:

• Serve as the primary point of contact for clients, addressing their queries, concerns, and requests in a timely and professional manner.
• Build and maintain strong relationships with clients, understanding their needs and preferences to provide personalized assistance and support.
• Investigate and resolve client complaints and issues effectively, ensuring a high level of customer satisfaction.
• Develop a comprehensive understanding of our services to effectively communicate their features, benefits, and value propositions to clients.
• Identify opportunities to upsell or cross-sell additional services to existing clients, thereby maximizing revenue and enhancing client relationships.
• Proactively gather feedback from clients regarding our products/services, ensuring continuous improvement and alignment with client expectations.
• Maintain accurate records of client interactions, transactions, and inquiries using our CRM system.

Personal Attributes:

• A positive attitude and a team player.
• Strong work ethic, with the ability to work independently and as part of a team.
• Openness to learning new skills and technologies.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Work Location: In person