Hindi caller Executive

Dear Candidate:

We are looking for hindi voice process fresher

Job Description:

Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English Hindi (compulsory).

Education: Graduates (Any stream)

Job location: Karapakkam, Chennai.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹300,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English,hindi (Preferred)

Work Location: In person

Application Deadline: 22/09/2024