Billing Specialist, Bilingual

We are seeking a customer focused Bilingual Billing Specialist to join our team!

As a billing specialist you will be responsible for updating customer billing data, answering client questions, invoicing clients, managing client subscriptions, and providing general client support, as needed. Each billing specialist has a range of responsibilities they are expected to complete daily while providing excellent customer service. 

This job is fast-paced, complex, and requires a steady focus with intuitive software skills and the ability to learn new, non-linear concepts quickly. The perfect candidate for this role will be a great communicator, fast-learner, self-motivated, and ready to take on each new challenge with a positive attitude. 

Reporting to the Billing Manager, you will work out of our brand new office in Largo, FL!

Who we are at 1-800Accountant:

At 1-800Accountant, we believe in using business as a force for good. We are defining a new accounting services model to help business owners navigate the new economy. We combine technology with a dedicated accountant to serve the needs of start-ups, entrepreneurs and small businesses by providing extraordinary service at an affordable price. Our team helps business owners focus on the passion they have for their business while helping them with their finances creating a collaborative effort to help their business thrive.

What does the Job Entail?

• Resolve client billing needs and inquiries in a timely manner
• Processing payments and refunds for customers.
• Documenting all interaction with customers in the CRM system.
• Reporting as required by management.
• Assisting with special projects assigned by management as needed

Requirements:

• Experience handling customer service cases via phone and in written form (call-center experience preferred)
• Technologically savvy
• Intermediate to advanced data entry skills
• Must demonstrate strong verbal and written communication skills
• High School Diploma, Associates Degree Preferred
• Bilingual in Spanish strongly preferred

Why Join Us? 

• We’ve worked diligently to create an energetic, high-achieving, and zero-ego team culture that is truly unlike anywhere else––you can feel the positive energy from your first interview.
• Good ideas can come from anywhere, and we’ve created a work environment to facilitate hyper-collaboration and inspiration-sharing.
• We value employee engagement and teamwork as a critical component to our business
• Our goal is to nurture internal talent and create opportunities for growth and promotion, and we firmly believe that when one team member succeeds, we all succeed.

Benefits:

• Medical, Dental, Vision, FSA, Dependent Care
• 401K with employer match
• Work with the country’s largest virtual accounting firm
• Work with cutting edge technology
• Join an engaging community of like-minded individuals

Diversity

1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant’s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.