What are the responsibilities and job description for the Dispatcher/Customer Service position at 1 Tom Plumber?
What is 1-Tom-Plumber?
1 Tom Plumber is a professional, service-focused, emergency drain clearing, plumbing maintenance company providing services to both commercial and residential properties.
Position Purpose
The Dispatcher/Office Manager position provides fast and friendly client service to both internal and external clients. They manage day-to-day workflow efficiently while providing best in class service to our clients. Additionally, the position supports general office duties.
Reports to:
General Manager
Responsibilities include but are not limited to:
- Answer client calls; provide responses and feedback to clients regarding service queries.
- Monitor and schedule work orders for commercial clients.
- Schedule jobs for technicians.
- Primary contact for field technicians calling in for assistance.
- Make outbound calls to clients to schedule appointments.
- Manage client concerns and work to resolve them efficiently and effectively.
- Enter client data into software.
- Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties as assigned.
Qualifications
- Minimum 1 years’ experience in Dispatch/Client Service.
- Ability to satisfactorily resolve client concerns.
- Competency of basic computer programs (Word, Excel, Outlook).
- Professional demeanor.
- Excellent verbal and written communication.
- Self-motivated with a sense of urgency to complete tasks.
- Able to work gracefully under pressure in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Reliable, trustworthy and punctual.
- High School diploma.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Referral program
- Retirement plan
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
Salary : $45,000 - $0
