Senior Manager, Innovation Consultant - Vision Design

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Ignite Salesforce Ignite is a global customer-facing innovation and transformation consulting team (find out more about us here) within one of the world’s most innovative companies. Ignite provides a unique human-centered strategic advisory service to Salesforce’s top customers, blending capabilities in design, research, and strategy with industry expertise. Our engagements combine elements of strategy, user research, visioning, ideation, visual storytelling, business model design, rapid prototyping, and in-market concept testing and experimentation. We engage with the C-suites of the world’s biggest brands to help them understand and reframe their most acute innovation and transformation challenges, collaborating with them to identify new opportunities and reshape their future by delivering vision to value. Role Description As a Lead Designer, you’ll drive the design of all aspects of our projects, ranging from new products and businesses, to engagement models and communications. You’ll collaborate with researchers and strategists to solve problems for Salesforce's largest customers. As an innovation consultant, you'll drive a project from beginning to end, from user research and prototyping to product definition and pitching to c-suite executives. We're looking for someone who creates exceptional user-centered work on projects and who teaches and inspires others with the value of design — from experimenting with new technologies to articulating key design principles to synthesizing trends, all while getting your hands dirty by sketching, composing and building solutions. We're looking for individuals who are interested in: Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge Working on cross-disciplinary teams that are aligned to solve a customer’s business challenge Diving into new technologies, industries, and business models Experimenting and prototyping to bring ideas to life in new ways Honing your storytelling craft to create engagement and conviction for customers Using design to catalyze change at the executive and C-suite level Bringing tangibility to ambiguous challenges and complex situations Role Responsibilities Serve as an advocate for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our customers, partners and Salesforce account teams. Lead concept and experience development and deliver cohesive end-to-end visions that deliver on customer and end-user needs with a high level of craft across all touchpoints. Shape compelling Ignite engagements that benefit the customer, Salesforce, and society as a whole by working closely with customer executive teams. Work with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements. Conduct stakeholder and secondary research; participate in end-user primary research; recognize economically meaningful end-user pain points and unmet needs. Design, lead and facilitate workshops then synthesize insights into defensible visions, frameworks, and concepts. Conduct in-market concept testing and experimentation. Continually keep abreast of emerging and best-in-class user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform. Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions. Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action. Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting Ignite programs, and find ways to multiply the value of the insights gained from every engagement. Required Qualifications 7 years of experience creating engaging and empathetic interactions across a variety of digital media Experience in HCI, interaction design, product design, communication design, or design thinking Ability to quickly bring ideas to life through a variety of means, from hand-drawn storyboards to functioning digital prototypes Able to gain trust, guide, influence and facilitate C-level executives, internal and external stakeholders Ability to work comfortably in ambiguity, exploration and iteration on tight deadlines Strong understanding of design thinking and user-centered practices Experience working alongside software developers and solid understanding of the software development process Experience with Adobe Creative Suite, Figma, Sketch, and/or Invision Exemplary verbal, presentation, and written communication skills Ability to multi-task, prioritize and manage time effectively Positive attitude, iterative and ability to work with teams Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Experience Passion for and experience in the Financial Services industry Experience in leading customer engagements and project management An online or digital portfolio is required to apply for this position. For Colorado-based roles: Minimum annual salary of $94,430. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org. Salesforce welcomes all. 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