Dedicated Engineer

Your Title: Dedicated Engineer Job Location: Westminster, CO or Remote Our Department: AgileAssets AgileAssets, A Trimble Company, is looking for a Dedicated Engineer (DCSE) to provide our clients support for the AgileAssets software solutions. In this role you will help resolve client technical issues. What You Will Do The role is called “dedicated” because you will be dedicated to 1 to 2 customers in a billable role. As a result, this role demands a hands-on approach with an in-depth understanding of your client’s implementation and technical configuration including but not limited to their AgileAssets products, infrastructure setup, and third-party integrations. You will gain a 360-degree view of how the customer-specific requirements are configured and will bring your expertise to provide technical solutions for new business requirements and resolve product and IT issues by coordinating with the business, IT and customer success. As a dedicated engineer, you will work directly with customers and primarily with the customer success managers within the company. Day-to-day responsibilities include identifying, analyzing, prioritizing, and resolving support cases with suitable technical solutions that satisfy business needs and ensure long-term client success. Therefore, you are a highly effective team player who can communicate effectively with cross-department stakeholders within AgileAssets and Clients’ organization. A DCSE is responsible to maintain a high quality of the implemented solution for the customer; and configure any additional functionality by adhering to the highest standards offered by the company. As a result, we are looking for someone who is passionate about software development and quality assurance, and who is enthusiastic to rapidly learn the AgileAssets products and evoke passion in the value proposition we bring to our clients. The DCSE must adhere to and promote company values by performing duties in a manner that is consistent with being a team player. Duties and Responsibilities Learn how to contribute to the numerous facets of AgileAssets software support including software setup and configuration, installation, data conversion, integration and interfacing, system validation, and post implementation support. Assist in creating custom reports, defining best practices for software utilization, reporting software defects and enhancements for product development, and contributing refinements to end-user documentation. Diagnose and resolve customer inquiries and issues via email or telephone, contribute each new diagnosis and resolution to a common knowledge base, and represent the customer to product management and software development to maximize customer value. Maintain client specific SLAs in the Jira Service Desk and ensure that those are met for each customer request submitted. Use appropriate tools and technologies (e.g., SQL, Jasper Reports) and provide requisite data extracts Use appropriate tools for software code check-ins (e.g., Bitbucket, SourceTree) for software enhancements and changes into source control Test software solutions and configuration to ensure that the client’s technical requirements are met Escalate extremely complex customer or product issues to Client Success Managers, cross-departmentally or to the Management/Executive level as needed. Stay current on new technologies and AgileAssets Software Product enhancements and design changes. Ability and willingness to travel to client sites as needed What Skills & Experience You Should Bring Bachelor’s degree in Computer Science, Information Technology, or related field. 3 years’ experience and a demonstrated proficiency in data extraction, analysis, and scripting tools, preferably Oracle SQL. 2 years’ experience with Business Intelligence Reporting such as Crystal reports, or Jasper Reports 3 years’ experience as a support analyst or technical consultant Knowledge of SaaS, enterprise systems, CRM and ERP preferred Experience working with a help desk tool such as Jira Service Desk or Freshdesk is a must Knowledge of source control code processes and ability to use git, bitbucket and related tools for code check ins. Proficiency and hands-on experience with programming, scripting languages, web services or API, and relational databases Excellent interpersonal, written, and oral communication skills Ability to work well with all levels of an organization Self-starter, energetic and motivated contributor About Our AgileAssets Division: At AgileAssets a Trimble Company, we make software that helps keep roads and bridges safe, while saving tax dollars in the US and around the globe. We are part of Mission Zero to save lives through safer infrastructure. By joining our team, you’ll work at the intersection of technology and transportation—two of the most critical industries for global connectedness and quality of life. You’ll get to collaborate, lead, and innovate—all while helping to strengthen the transportation infrastructure that connects our cities, farmlands, and coastline. You will help do what we do best for transportation agencies worldwide: You will help them save time, money, and lives. Trimble’s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Trimble’s Privacy Policy Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact AskPX@px.trimble.com Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com.