Concierge

1000 NORTH is seeking a Concierge with a membership experience. The Concierge will be responsible for all things related to member and guest experiences including on and off site private events. Will be a direct link between members and the restaurant.

Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

• Nurture the relationship with the restaurant and its members
• Assist the Director of Marketing and Membership and the Director of Events
• Maintain constant communication with the Club Lounge to ensure efficient member seating and dining flow
• Oversee the service of the membership and Host stand from Door to Door
• Communicate with host team to coordinate the day to day needs of membership/guests
• Work closely with the Membership Director and the Director of Member Service to maintain a member database with personal preferences for each
• Maintain constant communication with the Club Lounge to ensure efficient member seating and dining flow
• Act as the Lead Concierge when necessary
• Understand all catering menus including substitutions, new menu items and allergy/food restrictions
• Understand all dining rooms including substitutions, new menu items and allergy/food restrictions
• Answer questions regarding menus and availability of dates for potential guests
• Understand the service style of the restaurant
• Utilize salesmanship techniques by up selling food, liquor, service, etc.
• Respond knowledgeably to questions about the restaurant and menu
• Complete server and host training
• Proficiency in servicing catering calls
• Maintain a thorough knowledge of the menu through frequent tastings and attending periodic shift meetings
• Attend Membership and host meetings, communicate all pertinent information to appropriate personnel
• Be a role model and lead by example in terms of professionalism, positive spirit, can-do attitude, outstanding grooming standards, work ethic
• Constantly strive to increase revenue through suggestive selling and reservation management
• Never compromise on quality and deliver of our promise; the goal of being the benchmark restaurant in the market should never be compromised.
• Be obsessed with customer satisfaction and work with the tools given and the team working at 1000 North to create the best restaurant experience possible.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• fine dining: 1 year (Preferred)
• membership: 1 year (Preferred)
• front desk: 1 year (Preferred)
• OpenTable: 1 year (Preferred)
• Host/Maitre'D: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person