Team Lead

City/State Norfolk, VA Overview Work Shift Rotating (United States of America) Job Summary The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience. Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for Epic (Prelude/Resolute), and the insurance eligibility/verification system. Demonstrated competency of working in two or more Patient Access areas required. One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required. Qualifications: HS - High School Grad or Equivalent (Required) Customer Service, Data Entry, Healthcare Skills Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment. Sentara Healthcare is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15 years. Sentara offers professional development and a continued employment philosophy!