Back Office Specialist

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Are you seeking a role where precision and collaboration are essential? Baxter Healthcare Corporation has an opening for a Back Office Specialist in Deerfield. This is an outstanding opportunity to join a driven company committed to providing excellent healthcare solutions. As a Back Office Specialist, you'll be instrumental in ensuring smooth administrative operations, contributing to our mission of enhancing patient outcomes globally.

What You'll be doing:

• Manage and update medical records and transportation databases, ensuring accuracy and compliance with industry standards.

• Diagnose, identify, and resolve complex software/hardware issues originating from the call center/help desk environment.

• Provide operational support to both customers and internal personnel over the phone, ensuring smooth and effective communication.

• Coordinate the exchange of malfunctioning devices with operational ones, strictly adhering to company protocols.

• Ensure all customer interactions are meticulously recorded online, maintaining comprehensive and accurate records.

• Identify and implement necessary changes to improve the accuracy of troubleshooting trees and reference materials.

• Assess the performance of call center workers by monitoring calls and documentation, identifying areas for mentorship, and verifying compliance with protocols and quality standards.

• Compile data, prepare reports, and conduct trending analysis such as monthly scorecards and tracker reports to support business decisions.

• Develop and update existing procedures and job aids, ensuring they are current and efficient.

• Aid less experienced employees in their daily tasks, improving their knowledge and skills by directing them to detailed resources.

• Build training content, such as training videos and scripts, to support the onboarding process and ongoing development of team members.

• Maintain tools that the team applies, like SharePoint and team pages, to ensure they are functional and up-to-date.

• Monitor systems, schedules, attendance queues, and blocking issues, and bring them up to IT when necessary, ensuring uninterrupted operations.

What you'll bring:

• Intermediate software application skills are essential for this role.

• Ability to exercise independent judgment and maintain confidentiality.

• Demonstrated ability to identify and successfully implement process improvements.

• Strong technical orientation with a desire to learn new technologies.

• Proven analytical capability and strong problem-solving skills.

• Ability to plan, set priorities, manage multiple tasks, and meet deadlines.

• Proficient in conveying complex issues clearly through both verbal and written means.

• Approach that embraces innovation and experience in developing process improvements.

• Ability to work collaboratively across functions, as well as independently.

• Excellent telephone skills and the ability to coordinate virtual and in-person meetings and trainings.

• Self-motivated with the ability to make sound decisions balancing customer needs and business impact.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $56,000 to $65,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. Baxter offers dental and medical insurance, paid time off, parental leave, and more.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
EEO is the Law 
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Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Salary : $56,000 - $65,000