Account Manager

RESPONSIBILITIES: The Account Manager will be the primary customer-facing representative of ReputationDefender. The ideal candidate must be able to: Manage, develop, and maintain a portfolio of accounts representing approximately $1.5M. Understand, position, and sell the portfolio of ReputationDefender products and services. Develop and maintain a quality pipeline of services and opportunities within the targeted account area. Assist clients with the onboarding process, which includes understanding the client’s objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client’s objectives. Provide technical/functional support, advice, and SEO/online reputation best practices to customers and prospective clients. Liaise with the Publishing and Editorial, Product Management, and Advanced Client Solutions teams to ensure the client’s needs are met and identify new opportunities. Find and develop new cross-sell and upsell opportunities that best fit the customer’s needs through their engagement. Ensure successful delivery of client solutions throughout each account’s lifespan. Thrive in a busy work environment with a high volume of tasks. Make a minimum required number of outbound calls to current ReputationDefender’s clients. In real-time, accurately track and record customer communications in Salesforce. Gather feedback from customers and relay the information to management to improve ReputationDefender’s products and services Be a positive contributor to the team to maximize ReputationDefender LLC's short and long-term revenue targets. REQUIREMENTS: 1-2 years of experience in a sales position with assigned sales targets, as well as a proven ability to meet or exceed assigned sales targets Advanced knowledge of the Internet and Internet search technologies Computer literacy and product or technical expertise in online privacy, SEO, and social media Strong consulting, written and verbal communication skills Strong analytical, problem-solving, negotiation, and organizational skills Track record of success in a fast-paced, independent account management role History of consistent quota attainment Immediate responsiveness to all internal and external inquiries, ability to multitask ABOUT YOU: You have a willingness to do whatever it takes to get the job done and help colleagues. You're highly enthused for learning new topics and sharing knowledge with others. You're able to represent ReputationDefender with a high degree of integrity and trustworthiness You're able to work scheduled shifts within ReputationDefender’s phone availability window DETAILS OF POSITION: Full-time non-exempt role reporting to the Reputation Advisor Manager based in Tempe, AZ. Competitive compensation and benefits package including healthcare, paid vacation, and 401k. ReputationDefender is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO poster and supplement.