What are the responsibilities and job description for the Program Assistant position at 1199SEIU Funds?
Responsibilities
- Support and promote the operation of regional programming. Arrange travel, lodging, and logistics for meetings, events, and conferences. Process staff travel reimbursements.
- Ensuring invoices have appropriate budget codes
- Collect and process Tuition Assistance (TA) applications, and provide customer service for members in person, on the phone, or email
- Enter student data, update student records and student logs into Shared Tracking Application Resource (STAR) system
- Communicate daily via email and telephone with members and TA staff (including Regional Director) on various issues
- Assist with administrative duties; Outlook scheduling; meetings with group; and handle mail
- Order supplies for upstate regional offices
- Provide customer service with members in person, on the phone, and post-processing of applications
- Meet with Field Coordinator I to improve processing of TA applications
- Perform additional duties and projects as assigned by management
Qualifications
- High School Diploma or GED required; Associate degree preferred
- Minimum two (2) years administrative experience in a general office environment required
- Intermediate skill level in Microsoft Word and Excel preferred
- Knowledge of tuition assistance rules and policy preferred
- Experience with or knowledge of staff development and retraining theory preferred
- Excellent attention to detail and ability to facilitate multiple activities
- Strong verbal and written communication skills; ability to work both independently and as a team player
- Superb customer service skills and ability to maintain a pleasant attitude and provide excellent service to members and vendors
- Excellent organizational skills with ability to work under deadline pressure
- Ability to travel to various locations in the New York City and Upstate NY area
- Available to work flexible hours including evenings and weekends as needed
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