What are the responsibilities and job description for the Medical customer service position at 180 Medical?
Summary :
Make a positive difference in others’ lives at a job where you can say you truly love what you do!
180 Medical has once again been voted one the Best Places to Work in our home state.
Our employees enjoy :
- Competitive pay plus incentives, gift cards, etc.
- Eligible to promote after 6 months
- Amazing, people-first culture!
Position's Purpose :
Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base.
Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.
Are you curious why we have this department? Find out !
Job Duties :
- Coordinate, follow-up on Medicare patients; ensure shipments don’t go out without a confirmation
- Call and confirm Medicare orders with customers through call system and via email
- Assist with other special projects to support company as needed
- Handle incoming phone calls from clients regarding orders & customer service issues
- Request Medicare documentation on Medicare clients
- Make entries as appropriate in internal database; place and / or change orders in system.
- Complete Annual and Quarterly compliance office checklist.
- Assist auditors by answering questions, providing information and office tour when requested.
- Responsible mail distribution and review
- Handle incoming calls to the local phone number, to include voicemail.
- Track local inventory.
- Service walk-in customers with supply needs
Are you interested in hearing more about the role? Click !
Qualifications and Requirements :
- High School diploma required
- Possess medical administrative skills
- Good communication skills with professionals in clinics and hospitals
- Ability to reason, problem solve, and think outside the box
- Effectively multi-task, adapt to changing priorities;
- Proficient in Microsoft Office programs
- Strong attention to detail, and organizational skills required.
- Flexible and adaptable to changes in environment and industry
- Reliable / dependable team player; work well with others
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and / or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and / or search firm without a valid written and signed search agreement, will become the sole property of Convatec.
No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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Last updated : 2024-02-27