Medical Assistant

Summary: Provides quality care for our patients by assisting the physician with medical procedures and administrative tasks.

Essential Duties and Responsibilities include the following:

• Greet patients and prepare them for physician exam.
• Maintain, review, and update patient electronic medical record.
• Perform/assist physician with necessary medical procedures, as designated by physician
• Prepare and administer medications as directed by physician
• Review, prepare, document, and administer injections as directed by physician.
• Obtain specimens and process accordingly.
• Communicate test results to patients and physicians.
• Maintain examination rooms and lab ensuring cleanliness.
• Stock lab, exam rooms, and baby scales with adequate supplies.
• Clean and sterilize supplies and equipment.
• Perform select administrative duties, such as answering telephones, completing forms, scanning, faxing, and shredding.
• Communicate to Back Office Coordinator any waiting/exam room delays
• Assist Management/Back Office Coordinator as necessary with patient flow.
• Inform every patient of any prolonged wait time following office established policies and procedures.
• Respond to telephone messages following office established policies and procedures.
• Perform opening/closing/lunchtime procedures.
• Ensure that supplies are put away in a timely fashion.
• Ensure that work area is neat and clean throughout the day.
• Assist in scheduling and obtaining reports from specialists, lab, hospitals, and diagnostic testing with outside facilities.
• Check sharps and biohazard bags/containers and change as needed.
• Maintain patient reading materials and clear excess from exam rooms.
• Perform clean-up of biohazardous material following OSHA guidelines.
• Take initial steps to resolve patient issues.
• Any and all other duties assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Patient service- Greets every patient with a smile. Manages difficult or emotional patient situations; responds promptly and cheerfully to patient needs; responds to requests for service and assistance; ensure patients are treated courteously.
• Interpersonal skills- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification’ responds well to questions.
• Written communication- Writes clearly and informatively; edits work for spelling and grammar.
• Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed, without criticizing other staff.
• Ethics- Treats people with respect; keeps commitments.
• Organizational support- Follows policies and procedures; completes administrative tasks correctly and on time.
• Cross training- Willing, if asked, to undertake training for additional duties.
• Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.
• Planning/organization- Prioritizes and plans work activities; uses time efficiently.
• Professionalism- Remains calm and focused under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality- Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Safety and security- Observes safety and security procedures; uses equipment and materials properly.
• Adaptability- Adapts to changes in the work environment able to deal with frequent changes, delays, or unexpected events.
• Attendance/punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Initiative- Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks; asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

Minimum – Certified Medical Assistant.

Computer experience required.

Language skills

Ability to read and comprehend simple instructions, short correspondence, memos.

Ability to effectively present information in one-on-one and small group situations to patients and employees of the organization

Mathematical skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals.

Reasoning ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

Computer skills

To perform this job successfully, an individual should have knowledge of Eclinical Works or other Medical Record Software Database software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. Any employee may be required, from time to time, to help assist medical staff in giving shots to patients. Any and all other duties assigned by management.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Pediatrics

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Valencia, CA 91355: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: One location