What are the responsibilities and job description for the Personal Banker II - Lacey position at 1ST SECURITY BANK OF WASHINGTON?
Job Details
Description
Please Note: Full vaccination against COVID-19 is a requirement for employment at 1st Security Bank of Washington. Accommodations for sincerely held religious beliefs or medical conditions contraindicating the vaccination may be requested. Requests for required forms should be directed to the HR Department.
A GREAT PLACE TO WORK AND BANK
Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
1st Security Bank is looking to find a dynamic individual to fill our Personal Banker II position at our Lacey Branch! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 6 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for selling a full range of banking services and products, with an emphasis on growing customer relationships and actively soliciting new clients. Secondary responsibility for backup of the Personal Account Representative role so this position involves proficiency in vault procedure and cash handling and cash control. The position requires exceptional customer service and problem solving skills. The Personal Banker 2 position actively participates in sales goals and customer service opportunities. Additionally, excellent follow through and time management are essential to this role.
POSITION HOURS
Mondays through Fridays from 8:30AM to 5:15PM
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Learns, applies, and consistently adheres to all Retail Sales and Service Protocols
- Appropriately uses open ended profiling questions during each customer interaction and recommends appropriate bank products and services
- Must have proven sales skills and able to make business calls
- Demonstrates an excellent ability to “ask for the business” and to “close the sale”
- Consistently documents appropriate customer information in a timely basis in bank’s customer relationship management system
- Opens new accounts for businesses and households in strict accordance with bank’s policies and procedures, including, but not limited to CIP and BSA
- Appropriately cross-sells additional bank’s products and services to businesses and households
- Appropriately refers prospects to other bank partners (e.g. Home Lending, Commercial)
- Participates in the bank’s CRA and community event sponsorship efforts
- Researches and resolves customer complaints when necessary
- Takes action to connect with customers in a way that promotes 1st Security Bank
- Achieves monthly sales, profile and outbound call goals
- Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
- Takes initiative to learn bank products, services and procedures by utilizing their Branch Development Plan
- Participates in branch operational and audit activities as assigned
- Follows appropriate steps to ensure branch security
- Travels to assigned 1st Security Bank locations as business needs require
- Adheres to 1st Security Bank Core Values, policies and procedures
- Support management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
- Performs other duties as assigned
YOU WILL BE ELIGIBLE FOR
- Full medical, dental, and vision coverage for individual or family plan.
- Life insurance.
- Long- and short-term disability insurance.
- 401K matching program.
- Paid sick and vacation time.
Qualifications
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent and at least two years experience within a financial institution with one year in a sales role
- Basic Knowledge of all applicable Regulations that pertain to this position is required
- Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
- Must be bondable
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing safety deposit boxes or storage.
- The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.
